There's no product description and i dont know to get it back

[TheBuz]

hi guys the product description has gone and i dont know how to get it back i know the issue is not with these files as i have tried the default files with these and the issue is still there

tpl_document_product_info_display.php
tpl_product_info_display.php
english.php

please could you suggest any files i may have altered that would cause this problem. i really need your help the site is due to go live on thursday and i still have so much to do any help would be fantastic thank you

Edit: the site is http://www.testvip.myfreeola.com/ to get to a product with a description use this process create computer -> AMD -> Home pc. the page will take a few seconds to load. thanks again

[bunyip]

Have you tried switching back to the default template from Admin and checking if the problem is still there? It will help narrow down the cause...

[TheBuz]

hi bunyip,

just tried that and the products wont even load under the old template

[kobra]

please could you suggest any files i may have altered that would cause this problem.

Maybe a list of these files would help as we can not guess what files you have altered

And a link to the issue is most always an aid

[bunyip]

I just looked at your page source code - the product description is included in the page source but you have a problem in there with your javascript.

Here's an extract from the page source:

If you are uncertain about a particular component, the default choice selected is suitable in most circumstances. <br /><br />If you are really unsure please contact us by</span><script type="text/javascript">/ Popup window code
function newPopup(url) {
	popupWindow = window.open(
		url,'popUpWindow',

the section highlighted in red is not commented out correctly.

Firefox is also showing errors at two places in javascript:

	var centre = document.getElementById('productGeneral');

this is returning null - there is no element with an ID of 'productGeneral' -although that is one of the classes of the div with ID productDescription. Try changing that line of the javascript to be

	var centre = document.getElementById('productDescription');

the other javascript error that Firefox is showing is in script_ajax_image_swapper.js at line 99 - $("products_id") is null

[TheBuz]

thank you bunyip i'm a little closer now.

i think it's the script_ajax_image_swapper.js because when i remove it the product description shows up again

the code is

var xHRObject = false;
if (window.ActiveXObject) {
	xHRObject = new ActiveXObject("Microsoft.XMLHTTP");
}
else if (window.XMLHttpRequest){
	xHRObject = new XMLHttpRequest();
}

var indicator_url = 'images/web_images/indicator.gif';

function getData() {
	if (xHRObject.readyState == 4 && xHRObject.status == 200) {
		var serverResponse = xHRObject.responseXML;
		if (serverResponse != null) {
			var itemsNode = serverResponse.getElementsByTagName('items');
			if (itemsNode.length > 0) {
				var attribute = itemsNode[0].attributes[0].value;
				if (attribute == 'loadImages') {
					$('image_nav_container').empty();
					
					var item_node = serverResponse.getElementsByTagName('item');
					var total_image = item_node.length;
					var images_array = new Array();
					var num_image_displayed = $('ais_image_num').getProperty('value');
					for (i=0; i< total_image; i++) {
						var image_array = get_image_array(item_node[i]);
						images_array[i] = image_array;
					}
					
					var image_viewer = new ImageViewer('image_medium_container', 'image_nav_container', images_array, num_image_displayed, {
						small_container_width : $('ais_small_container_width').getProperty('value'),
						small_container_height : $('ais_small_container_height').getProperty('value'),
						scroll_size : $('ais_scroll_size').getProperty('value')
					});
					
				}
			}
		}
	}
}

function get_image_array(itemNode) {
	var image_ids_node = itemNode.getElementsByTagName('image_id');
	var image_paths_small_node = itemNode.getElementsByTagName('image_path_small');
	var image_width_small_node = itemNode.getElementsByTagName('image_width_small');
	var image_height_small_node = itemNode.getElementsByTagName('image_height_small');
	
	var image_paths_medium_node = itemNode.getElementsByTagName('image_path_medium');
	var image_width_medium_node = itemNode.getElementsByTagName('image_width_medium');
	var image_height_medium_node = itemNode.getElementsByTagName('image_height_medium');
	
	var image_paths_large_node = itemNode.getElementsByTagName('image_path_large');
	var image_width_large_node = itemNode.getElementsByTagName('image_width_large');
	var image_height_large_node = itemNode.getElementsByTagName('image_height_large');
	
	var image_titles_node = itemNode.getElementsByTagName('image_title');
	
	var image_array = new Array();
	var i = 0;
		
	if (window.ActiveXObject) {	
		image_array['image_id'] = image_ids_node[i].text;
		
		image_array['image_path_small'] = image_paths_small_node[i].text;
		image_array['image_width_small'] = image_width_small_node[i].text;
		image_array['image_height_small'] = image_height_small_node[i].text;
		
		image_array['image_path_medium'] = image_paths_medium_node[i].text;
		image_array['image_width_medium'] = image_width_medium_node[i].text;
		image_array['image_height_medium'] = image_height_medium_node[i].text;
		
		image_array['image_path_large'] = image_paths_large_node[i].text;
		image_array['image_width_large'] = image_width_large_node[i].text;
		image_array['image_height_large'] = image_height_large_node[i].text;
		
		image_array['image_title'] = image_titles_node[i].text;
	}
	else {
		image_array['image_id'] = image_ids_node[i].textContent;
		image_array['image_path_small'] = image_paths_small_node[i].textContent;
		image_array['image_width_small'] = image_width_small_node[i].textContent;
		image_array['image_height_small'] = image_height_small_node[i].textContent;
		
		image_array['image_path_medium'] = image_paths_medium_node[i].textContent;
		image_array['image_width_medium'] = image_width_medium_node[i].textContent;
		image_array['image_height_medium'] = image_height_medium_node[i].textContent;
		
		image_array['image_path_large'] = image_paths_large_node[i].textContent;
		image_array['image_width_large'] = image_width_large_node[i].textContent;
		image_array['image_height_large'] = image_height_large_node[i].textContent;
		
		image_array['image_title'] = image_titles_node[i].textContent;
	}
	
	return image_array;
}

function loadImages() {
	products_id = $('products_id').getProperty('value');
	
	var img_indicator = new Element('img', {
		'src' : indicator_url,
		'class' : 'indicator_image'
	});
	$('image_medium_container').empty();
	img_indicator.injectInside($('image_medium_container'));
	
	if ($('opt_id_used')) {
		var opt_id_used = $('opt_id_used').getProperty('value');
	}
	else {
		var opt_id_used = '';
	}
	if (opt_id_used !== '') {		
	//combo box
		if ($('attrib-' + opt_id_used)) {
			var option_used = $('attrib-' + opt_id_used);
			var options_values_id = option_used.getProperty('value');
			option_used.addEvent('change', loadImages);
		}
	//radio button
		else {
			//var option_used = document.forms['cart_quantity'].elements['id[' + opt_id_used + ']'];
			var all_inputs = $$('input');
			var option_used = new Array();
			var counter_opt = 0;
			for (var i=0; i < all_inputs.length; i++) {
				var match_me = 'attrib-' + opt_id_used;
				if ( all_inputs[i].getProperty('id') != null && all_inputs[i].getProperty('id').match(match_me) != null) {
					var used_input = all_inputs[i];
					option_used[counter_opt] = used_input;
					counter_opt++;
				}
			}
			var options_values_id = getCheckedValue(option_used);
			
			if (options_values_id == '') {
				options_values_id = option_used[0].getProperty('id').replace('attrib-' + opt_id_used + '-', '');
			}
			for (var i=0;i<option_used.length;i++) {
				option_used[i].addEvent('click', loadImages);
			}
		}
		submit_values('AJAX_servers/AJAX_image_swapper_server.php', ['action', 'products_id', 'options_id', 'options_values_id', 'id'], ['loadImages', products_id, opt_id_used, options_values_id, Number(new Date)]);
	}
	else {
		submit_values('AJAX_servers/AJAX_image_swapper_server.php', ['action', 'products_id', 'id'], ['loadImages', products_id, Number(new Date)]);
	}
	
}

// return the value of the radio button that is checked
// return an empty string if none are checked, or
// there are no radio buttons
function getCheckedValue(radioObj) {
	if(!radioObj) {
		alert('1');
		return "";
	}
	var radioLength = radioObj.length;
	if(radioLength == undefined)
		if(radioObj.checked)
			return radioObj.value;
		else
			return "";
	for(var i = 0; i < radioLength; i++) {
		if(radioObj[i].checked) {
			return radioObj[i].value;
		}
	}
	return "";
}

//example: submit_values('AJAX_servers/AJAX_image_swapper_server.php', ['action', 'new_order','new_title','image_id', 'option_id', 'id'], ['update', new_order, new_title, image_id, option_id, Number(new Date)]);
function submit_values(url, key_list, value_list) {
	var url_string = '';

	for(var i=0; i<key_list.length;i++) {
		if (i > 0) {
			url_string += '&' + key_list[i] + '=' + value_list[i];
		}
		else {
			url_string += key_list[i] + '=' + value_list[i];
		}
	}
	
	if (window.ActiveXObject) {
		xHRObject.open("GET", url + "?" + url_string, true);	
		xHRObject.onreadystatechange = getData;
	}
	else if (window.XMLHttpRequest) {
		xHRObject.onreadystatechange = getData;
		xHRObject.open("GET", url + "?" + url_string, true);	
	}
	xHRObject.send(null);
}

would it be worth installing and reinstalling the image swapper?

[bunyip]

Just looked close - there is a document element with id=productGeneral, so disregard that comment.

In your stylesheet.css,
change this line (line 636):

/*.content,*/ #productDescription, .shippingEstimatorWrapper

to this

/*.content,*/ #productDescription, .shippingEstimatorWrapper {}

and your product description will magically appear....

[TheBuz]

Just looked close - there is a document element with id=productGeneral, so disregard that comment.

In your stylesheet.css,
change this line (line 636):

/*.content,*/ #productDescription, .shippingEstimatorWrapper

to this

/*.content,*/ #productDescription, .shippingEstimatorWrapper {}

and your product description will magically appear....

wow i was way off, thank you so much and it was so simple, i owe you