I am using 1.3.8a.

I have a customer who is placing her 8th order on my site. Never had issues before. She is placing 14 items in her cart with some of the products having multiples (in all, 27 physical items).

all of the items in the cart have at least one attribute, many of them have two or more.

every time she goes to checkout, she gets to the shopping cart page to verify the cart items and she gets a 500 error. she has tried from 4 different computers.

i logged in as her and was unable to access her shopping cart page. i am also getting a 500 error.

i logged in as another customer and placed an order just fine. no problems accessing the cart page.

i went into the database and cleared out her cart. I then logged in as her and added the items she wanted into her cart. i am now getting the 500 errors when trying to checkout again. only on the shopping cart page.

i managed to get into her cart *one* time so it appears to be an intermittent problem but most often you simply cannot get through. but the one time i did get through i saw the following:

Parse Time: 57.902 - Number of Queries: 18488 - Query Time: 51.95510854274



any insight as to how i can make this stop happening would be much appreciated.

the site is www.orchidlakecandles.com

thank you!