after several attempts we were able to get her checked out before we moved to the new host. it wasn't pretty and i added freebies to her order and gave her her own discount code for her troubles, but everyone seems happy with the new performance the site is experiencing.

if it had been a first time customer, i am sure i would have lost the sale. but as i mentioned in my first post, she is a repeat customer and was very forgiving of the craziness.