PayPal IPN Payments being received but product purchased not showing

[missb]

I am having problems with PayPal IPN. we are receiving the emails with only the amount of purchase, their name, and phone number. The rest of the information is useless. I need to be able to see what the customer ordered and their instructions. Even when i go to my PayPal account it still does not show the information needed. How can i fix this? Also, would it be wiser to use the PayPal express module?

[DrByte]

The symptoms you describe are classic indicators of a problem that can happen with the Website Payments Standard module where the IPN notification sent from PayPal to your server doesn't get processed by your server ... either it's blocked and is not received, or encounters a problem processing what it does receive. Could be a problem at PayPal. Could be a problem at your hosting company. Could be a problem with your server. Could be a problem with addons you've installed. Could be a problem with .htaccess or security settings you've added. Could be a problem with things you've configured inside your PayPal account. Could be a problem with settings in your Zen Cart PayPal details.

Related article: http://www.zen-cart.com/wiki/index.php/PayPal

[distanceDemon]

Just for the record, I have the same problem too and it's happened over the last few days. My site was working just fine and now I don't receive an order confirmation and my customers report that PayPal "hangs". The orders are not being written in my database and so I have no idea what my customers are ordering.

Several possible causes have been suggested - can you suggest a way to work towards the solution?

thanks
W
www.archerytrousers.co.uk

[distanceDemon]

Sorry I went off and checked a few things and came back to find I couldn't edit the previous message.

So, no change in hosting, no edit of .htaccess, no change in IPN notification preferences at PayPal or Auto return setting. No modules installed/removed and no changes to Zen Cart version. This literally worked one day 21st June and stopped 22nd June.

Payments are being processed by PayPal and notification not received by Zen Cart - no order is created in the database. So, this sounds like the IPN is either not received or not processed. So it's a problem with the host???

Wendy

[distanceDemon]

So in truly annoying way, I turned on debugging PayPal payments in Zen Cart and made a transaction for myself - good to review what it looks like from a customer viewpoint as well!

Yes, the transaction went through without difficulty and with all notifications correct.

What if this is about the response time of your server? So if there's some kind of network congestion or your ISP is sometimes a little slow in responding. Would the process timeout? I guess it might .... is this time set somewhere?

any thoughts appreciated
W

[DrByte]

Perhaps it was a system problem on PayPal's end?
http://developer.paypal-portal.com/t...id/mts_updates

[distanceDemon]

I've just seen another instance of this problem. Again no changes have been made, the PayPal payment is processed but no confirmation email sent to customer or us and no record of the order on the website - customer account set up OK. I received orders last night with PayPal payments.

Is there a timeout issue here? The payment was processed at 11.24 UK time so this may be a busy time.

Whilst it's one way of building relations with customers, I'm not sure phoning them and asking what they ordered is really a good idea

[miffy22]

Hi Dr. Byte,

I'm having exactly the same problem that the thread starter has. I'm having no luck solving this issue. Basically, while testing my entire check out process, I performed a real transaction, and got payment confirmation from Paypal. However, no order is showing on my zen cart, neither did I get an email with the order details. Below is the Paypal debug log, could you help me to identify where the problem might be, thank you so much for your assistance!!
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
2010-07-16 08:55:26
-------------------
(live transaction) --> https://api-3t.paypal.com/nvp
Request Headers:
Array
(
[0] => Content-Type: text/namevalue
[1] => X-VPS-Timeout: 45
[2] => X-VPS-VIT-Client-Type: PHP/cURL
[3] => X-VPS-VIT-Integration-Product: PHP::Zen Cart(tm) - PayPal/NVP
[4] => X-VPS-VIT-Integration-Version: 1.3.9b
)


Request Parameters: {SetExpressCheckout}
Array
(
[AMT] => 51.30
[ITEMAMT] => 51.30
[LOCALECODE] => CA
[PAYMENTACTION] => Sale
[ALLOWNOTE] => 1
[LANDINGPAGE] => Billing
[REQCONFIRMSHIPPING] => 1
[RETURNURL] => http://artonbeads.net/ipn_main_handler.php?type=ec
[CANCELURL] => http://artonbeads.net/index.php?main...mp;ec_cancel=1
[PAGESTYLE] => Primary
[METHOD] => SetExpressCheckout
[CURRENCYCODE] => CAD
[USER] => order_api1.artonbeads.net
[PWD] => ****************
[VERSION] => 60.0
[SIGNATURE] => ****************************************************6IFR
)


Response:
Array
(
[] =>
[CURL_ERRORS] => (7) Failed to connect to 66.211.168.126: Permission denied
)

(7) Failed to connect to 66.211.168.126: Permission denied
Array
(
[url] => https://api-3t.paypal.com/nvp
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 3.3E-05
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => 0
[upload_content_length] => 0
[starttransfer_time] => 0
[redirect_time] => 0
)


SetExpressCheckout, Elapsed: 11ms -- Failed
(7) Failed to connect to 66.211.168.126: Permission denied
Array
(
[url] => https://api-3t.paypal.com/nvp
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 3.3E-05
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => 0
[upload_content_length] => 0
[starttransfer_time] => 0
[redirect_time] => 0
)

[DrByte]

(7) Failed to connect to 66.211.168.126: Permission denied

That's an error message reported by CURL when your server attempted to use CURL to connect to the PayPal server to submit a transaction-related request.
Only your hosting company can sort out the problems causing CURL not to connect properly. Your hosting company's server administrator should be able to resolve the permission problems preventing CURL from working. They've probably got overly limiting restrictions configured on the server, preventing it from being able to do the communication required for advanced operations such as ecommerce.

[miffy22]

Thank you so much for your assistance, Dr. Byte!

My hosting company send me a reply as below:

The cURL modules on the server (the ones that are allowed) can be used without any additional configurations. The only thing you should look at is the Outgoing Connections manager section, but I would suggest you to disable it entirely in order to figure out everything with the script.

Does this mean that I should add the IP 66.211.168.126 to my "Allowed remote IP addresses" list?

I'm not a techie person, and is having a hard time figuring out where is problem is. Your help is much appreciated!!