PayPal IPN Payments being received but product purchased not showing

[distanceDemon]

Sorry I went off and checked a few things and came back to find I couldn't edit the previous message.

So, no change in hosting, no edit of .htaccess, no change in IPN notification preferences at PayPal or Auto return setting. No modules installed/removed and no changes to Zen Cart version. This literally worked one day 21st June and stopped 22nd June.

Payments are being processed by PayPal and notification not received by Zen Cart - no order is created in the database. So, this sounds like the IPN is either not received or not processed. So it's a problem with the host???

Wendy

[distanceDemon]

So in truly annoying way, I turned on debugging PayPal payments in Zen Cart and made a transaction for myself - good to review what it looks like from a customer viewpoint as well!

Yes, the transaction went through without difficulty and with all notifications correct.

What if this is about the response time of your server? So if there's some kind of network congestion or your ISP is sometimes a little slow in responding. Would the process timeout? I guess it might .... is this time set somewhere?

any thoughts appreciated
W

[DrByte]

Perhaps it was a system problem on PayPal's end?
http://developer.paypal-portal.com/t...id/mts_updates

[distanceDemon]

I've just seen another instance of this problem. Again no changes have been made, the PayPal payment is processed but no confirmation email sent to customer or us and no record of the order on the website - customer account set up OK. I received orders last night with PayPal payments.

Is there a timeout issue here? The payment was processed at 11.24 UK time so this may be a busy time.

Whilst it's one way of building relations with customers, I'm not sure phoning them and asking what they ordered is really a good idea

[distanceDemon]

So, the confirmation turned up this time, 5 hours after the PayPal payment had been processed. Hmm
W

[data_digger]

One of my customers also reported such behavior - order is created but without any products.

[distanceDemon]

Well, this now seems to be "normal" with the email confirmation arriving some 4 hours after the order has been placed. I guess it's a bottleneck somewhere between PayPal and Zen Cart ...

W

[lviper]

I just wanted to say I have a customer that is having this problem as well. And again, nothing was changed. Now I did log in to his paypal account and went to IPN history and I see the last order queued.

This order he got an email from paypal that he received money but the order is not in zencart. The IPN history shows the transaction but the ipn is queued.

So is this queued ipn a problem at paypal, or did it try and could not send it waiting to try again later? I checked the link to the ipn_main_handler.php and it is valid and responding.

I'm going to send an email to paypal support and will post their answer here.

[DrByte]

Well, this now seems to be "normal" with the email confirmation arriving some 4 hours after the order has been placed. I guess it's a bottleneck somewhere between PayPal and Zen Cart ...

W

The bottleneck is in PayPal's servers. Sometimes they get backlogged in processing the notifications.

You can avoid that delay problem by using Express Checkout instead of IPN/Website Payments Standard.