cURL installation error

[Mr.Victor]

I searched the forum but couldn't find a solution to this specific problem.

I'm installing ZenCart 1.3.8a and on the prerequisites, I am getting these errors:

# PHP cURL Support = ON
# CURL NON-SSL Capability = CURL problems detected: 7 => Failed to connect to 64.5.47.46: Operation not permitted Click here for more info
# CURL SSL Capability = CURL requires SSL support. Please notify webmaster or hosting company. 7 => Failed to connect to 64.5.47.46: Operation not permitted Click here for more info
# CURL NON-SSL Capability via Proxy = CURL problems detected: 7 => Failed to connect to 64.202.165.130: Operation not permitted Click here for more info
# CURL SSL Capability via Proxy = CURL requires SSL support. Please notify webmaster or hosting company. 7 => Failed to connect to 64.202.165.130: Operation not permitted Click here for more info


Any idea what's going on? I have cURL support activated and I have an SSL ticket installed.

[DrByte]

"Operation not permitted" seems to be something coming back from your webserver.
You'll need to talk to your hosting company about why you're getting "Operation not permitted" errors when trying to use CURL to connect to external servers.

[Mr.Victor]

I spoke to my hosting provider and they said I need to open up the connection. I need to provide them with a port number, a url, and ip address and they can set it up. I see two IP addresses in the errors above. Do I need to set up both IP's and what port number(s) and url(s) do I need to provide them with?

[DrByte]

You can open the IPs mentioned earlier, on ports 80 and 443. That should let the installer pass its checks to confirm that CURL is actually working for SSL and non-SSL modes.

As to others ...
What do you plan to use your store for?
How do you plan to accept payment?
What shipping services do you intend to use?

Answers to these questions will determine whether you'll need to open certain IPs and ports for certain service providers you may choose.

[Mr.Victor]

I am very new to all the shopping cart / SSL stuff so bear with me. I run a poker league and want to set up a shop with poker supplies. I will be getting my inventory (either csv or xml) from Trademark Commerce. I will be processing payments via PayPal and Trademark Commerce will be shipping the products from their warehouse. But I will have some league specific merchandise (t-shirts, sweatshirts, hats, etc.) that I will be shipping myself. With that said I will most likely be using one of three shipping options: USPS, FedEx, UPS.

I found an option to request support for outbound connections in my hosting control panel. I need to fill this in and send it in. Maybe you can help me in filling it out. Here it is:

Please allow the outbound connections for scripts for FTP username: mwpt
Local script filename (and location) which needs the outbound connection:
1.
2.
...
Remote server IP address and port number:
1.
2.
...
Exact purpose of this connection:
1.
2.
...
Please note that our firewall is IP based. If the remote host changes its IP address in the future, please notify us of the change.


Thank you for your help!

[DrByte]

Fussy aren't they ...

Script: index.php in my Zen Cart application folder.

Remote Server IP and port:
1. 64.5.47.46:80 and :443
2. ports 80 and 443 on these IPs: (taken from official list published here: https://ppmts.custhelp.com/cgi-bin/p...php?p_faqid=92 )
216.113.188.10
66.211.168.126
66.211.168.194
216.113.188.202
216.113.188.203
216.113.188.204
216.113.188.64
216.113.188.34
66.211.170.66
66.211.168.65
66.211.168.97
66.211.168.193
66.211.168.209
64.4.241.16
64.4.241.32
64.4.241.33
64.4.241.34
64.4.241.35
64.4.241.36
64.4.241.37
64.4.241.38
64.4.241.39
64.4.241.49
64.4.241.65
64.4.241.129
216.113.188.32
216.113.188.33
216.113.188.34
216.113.188.35
216.113.188.64
216.113.188.65
216.113.188.66
216.113.188.67

Purpose:
1. Zen Cart installation server, to test whether CURL works on this webserver
2. PayPal servers to handle ecommerce payments

[Mr.Victor]

My hosting company replied to my request with this:

Hello Victor,

Unfortunately, we can only have 10 IP addresses to allow outbound connections per FTP account.

What should I do about this? Do I need to have all these IP addresses?

[Mr.Victor]

BTW,

I have 5 free FTP accounts with my hosting plan. Can I just add more FTP accounts and have 10 IP addresses on each FTP account?

[DrByte]

Start by picking the first 10.

And then keep in mind that maybe the hosting service you're using isn't adequately powered to handle your eCommerce store, and maybe consider moving to something more suitable down the road when your current relationship comes due for renewal.