Question about taking Paypal

[markw10]

Has anyone on here tried using Paypal as a payment method? Currently I take credit cards directly and also accept Google Checkout but have been considering adding Paypal as an additional option but have several questions:

-Did you see an increase in sales by using Paypal?

-Have you experienced fraud issues? I have been also selling on eBay and take Paypal only on there? Unfortunately we've experienced fraud with false Significantly as Described with no questions asked, money returned to buyer, Returns where a box is returned with rocks and then the person claims they returned their item, shows USPS tracking, and gets their money back no questions asked. We have experienced several other fraud attempts through Paypal. What upsets us is it appears that Paypal does these investigations and never speaks with the seller much and just claims their investigation concluded the buyer was right. I just am hoping it may be different if I don't use Paypal along with eBay.

Thank you for your help.

[confused_aswell]

I use paypal for payment through PayPal accounts and for those who don't have an account they process all the major credit cards too, and to date have not had any problems. My wife used PayPal on her shop and a few times the items never arrived to the buyer (postal problems aka theiving posties), but since we had proof of posting for everything that went out and a signed declaration from the buyer that the item didn't turn up then the Post Office just paid up the compensation. We refunded the buyer their money and PayPal was happy with that.

Hope that helps,

Phil

[Mustang394]

PayPal will always side with the buyer in the situations you mentioned above. I had one instance of fraud in the last year someone from the UK somehow managed to take money from my PayPal account they caught it(PayPal) before I even saw it.

Was a little over $3000.00 took over 3 weeks to get them to give me my money back and tons of phone calls. Now remember PayPal is the one who notified me of the fraud. And I don't sell on Ebay.

Key here and what I do now is never leave money in my PayPal account and link to a checking/saving account that is kept empty of money. Because even if your PayPal account is empty they will try and take money from your bank account if it is there.

Now on the other hand I would say 30 to 40% of my online sales are from PayPal users and have never had a problem(knock on wood). With legit buyers.