I'm getting this error after a purchase is made for my download

[CaliforniaKinship]

Help please! I'm getting this error after I have made a "test purchase" for my download.

The page you requested is unavailable

HTTP 403 - The Default index.html file could not be found
The page you are looking for might have been removed,
had its name changed, or is temporarily unavailable.


How do I correct it? It's basically my last step so any help would be very appreciated!

I just am selling a download of a pdf file andwhen you get the download after the purchase the download button directs the customer to that error page.

I have the product set to just a paper.doc document for the test and set at only 1.99 for the price. The green light is lit under the attributes controller, showing that the file is in fact in the downloads section of my main website's html. Now why aren't they getting the download?

THANK YOU ANY HELP WOULD BE AMAZING!!!!


..... almost there!!!

[DrByte]

My first gut reaction is that you've got downloads set to be served in redirect mode, but your /pub/ folder isn't writable so it can't deliver the file correctly.

[CaliforniaKinship]

I set the pub folder to 777 so its writable and i set the index.html to writable as well and still didnt work

this is what the customer sees:

Item Name
A Handbook for Relative Caregivers in California 2009- TEST

File Size
0.01 MB

Link Expires
Unlimited

Filename
JMSAdpaper.zip

Remaining
--- *** ---


and a DOWNLOAD NOW button

Do you know what remaining means? How it has that star? IS that perhaps what's causing it to redirect?

Thanks for your quick replies! I need help!

Thank you!

[CaliforniaKinship]

Also! If redirect isnt working... how and to what can I set it to?

Thanks so much!

[DrByte]

Remaining refers to the number of "remaining" download clicks the customer is allowed to make for that particular file. You control that option when you set up the attribute initially.

[DrByte]

Also! If redirect isnt working... how and to what can I set it to?

Thanks so much!

What are all your settings in Admin->Configuration->Attribute Settings? If you've changed any from their original values, why?
Are you hosted on a Windows server? Or a Linux Server?

[CaliforniaKinship]

Thank you for your quick replies!

Ok, that *** shows up right after they get the download button meaning I've set them to receive nothing? How do I change the REMAINING to be 1 click? For the price they only can receive one file download.

Here's what my attribute settings are:


Enable Downloads true
Download by Redirect true
Download by streaming false
Download Expiration (Number of Days) 0
Number of Downloads Allowed - Per Product 1
Downloads Controller Update Status Value 4
Downloads Controller Order Status Value >= lower value 2
Downloads Controller Order Status Value <= upper value 4
Enable Price Factor true
Enable Qty Price Discount true
Enable Attribute Images true
Enable Text Pricing by word or letter true
Text Pricing - Spaces are Free 1
Read Only option type - Ignore for Add to Cart 1


Are those settings correct for selling one pdf file? the file shows a green light in the attribute controller. I'm operating on a Windows Vista laptop.

I just want them to be able to download the product whenever time they want, come back later and download it whatever, BUT they can only download it once and they can keep it forever. BUT ONLY ONE DOWNLOAD PER PURCHASE.

Thank you so much for helping me I'm so close and would love to get this running soon. Thank you very much! Please help when you have time!!

Christine

[DrByte]

I set the pub folder to 777 so its writable and i set the index.html to writable as well and still didnt work

The index.html file should not be changed. It is not used for anything other than to prevent people from snooping at what files are in that folder. It's only a security precaution that it even exists.

this is what the customer sees:

Item Name
A Handbook for Relative Caregivers in California 2009- TEST

File Size
0.01 MB

Link Expires
Unlimited

Filename
JMSAdpaper.zip

Remaining
--- *** ---


and a DOWNLOAD NOW button

That's all entirely normal.

[DrByte]

Help please! I'm getting this error after I have made a "test purchase" for my download.

The page you requested is unavailable

HTTP 403 - The Default index.html file could not be found
The page you are looking for might have been removed,
had its name changed, or is temporarily unavailable.

What is the URL in your browser when you get that?

Does the same thing happen if you use a .zip file instead of a .doc file?

[CaliforniaKinship]

Yes I've tried with a zipped file (which it has now) and a regular pdf file.

ultimately the book is a pdf file which i've zipped with winzip.

The url is: http://templates.doteasy.com/ErrorPages/error403/

that's the connect to the bad page. haha. does it have to do with that *** under remaining? or should I just switch to streaming?

Thanks!