Blank page, site won't load

[lonegijoe]

Similar situation here. I have re-installed files multiple times, I have searched this issues for close to a couple of weeks off and on and have no idea why I keep getting blank pages for the main store and admin after installing. During the install I get the main weclome to zen cart and documents intro, etc.

I installed the debug error loggin utility and ran it on the admin directory. Can you help me debug further?
I have installed multiple php applications befre but I am a zen cart newbie. Any help is appreciated.

ZENcart version:1.3.8
php version: 4.4.7

Below is the error I get in the "mydebug" log. If i understand it correctly, it is saying the files directory may not be correct where located on server (because certain files can not be found or are erroring) but I have double checked this multiple times.

[02-Aug-2009 18:13:18] PHP Warning: main(/boswinfs01/home/users/web/b1378/ez.joethebro/store/includes/autoload_func.php) : failed to open stream: No such file or directory in \\boswinfs01\home\users\web\b1378\ez.joethebro\store\admin\includes\application_ top.php on line 130
[02-Aug-2009 18:13:18] PHP Warning: main(/boswinfs01/home/users/web/b1378/ez.joethebro/store/includes/autoload_func.php) : failed to open stream: No such file or directory in \\boswinfs01\home\users\web\b1378\ez.joethebro\store\admin\includes\application_ top.php on line 130
[02-Aug-2009 18:13:18] PHP Fatal error: main() : Failed opening required '/boswinfs01/home/users/web/b1378/ez.joethebro/store/includes/autoload_func.php' (include_path='.;c:\php\includes') in \\boswinfs01\home\users\web\b1378\ez.joethebro\store\admin\includes\application_ top.php on line 130


Please help me out see if you can't help hook me up. Thanks guys/gals.

Joe

The admin page is located at : http://joethebro.com/store/admin

[dbltoe]

ZENcart version:1.3.8
php version: 4.4.7

This can't be helping

[lonegijoe]

Shouldnt it at least work ? Host is not godaddy, it's CGI or webstrike solutions.

[dbltoe]

You're at the bare minimum for PHP. 1.3.8 SHOULD work, but if you have any mods that require higher, all bets are off.

That's just another reason why you should have started a new post and read the posting tips while you're at it.

Note that you said "similar situation here." Different host, different PHP, different MySql, ..... Not really similar other than it's Zen Cart

[lonegijoe]

I guess what I meant was with the blank page issue. I have gone through tons of posts, etc and am literally at the point where I don't know what to do.....

[DrByte]

The path that the webserver says is being used to run your site is: \\boswinfs01\home\users\web\b1378\ez.joethebro\

I suspect that the windows server you're hosted on is configured in such a way that the disk where your site is "stored" is on an attached drive instead of an internal drive, and is being referenced by a "share" name, ie: boswinfs01 instead of as a drive letter.

If you were to find out what drive letter is mapped to \\boswinfs01\ and use that drive letter in your configure.php files, you'd likely get better mileage. Of course, that depends on whether the hosting company will make that possible for you.

[lonegijoe]

when setting up the install, the wizard actually pulled up a differnt location and when I tried to input just the location you mentioned above (/boswinfs01/home/users/web/b1378/ez.joethebro) it wouldn't accept it even when I tried to manually input it. So I let it put the otehr location. I'm thinking what you said is probably true....I wonder if it is a virtual location and not physical.... and that's whay it can't see the files. The location pulled by the installer may have been correxct but I may not have the ability/perms to access it directly..... This is starting to suck. What I thouhgt would've been an easy install is now turning out to be a nightmare....One thing I have been considering but trying to stray from is changing hosts.I mya just get fed up and host this sucker myself.

[DrByte]

Virtual paths are much more difficult to utilize, since the webserver services are typically written to work with literal physical paths.
Mapping a drive letter can get around that.

But the whole nuisance of virtual paths and windoze is one of the top reasons why I never host a website on windoze anymore.

[lonegijoe]

Any ideas on how I should work around this? Not even sure waht to ask my hosting. Guess I'll start with telling them what you guys said and see if we can't work around the issue.....I understand what virtual drives/paths are, I just need to see if my hosting will even help me try to sort this out....

[DrByte]

Ask them if there's a drive letter mapping available for accessing the webserver's home directory area, because PHP is not finding the virtual path to be very friendly.