AustPost module looping

[Prime]

Please replace
/includes/modules/shipping/ozpost.php with the copy included in the .zip file attached.

Please let me know how it goes.

Cheers
Rod

Hi Rod,

I replaced the ozpost.php file that you provided and now I am able to purchase large items using the ozpost module.

The problem now is that if there is a smaller item, there are no Australia Post options provided. Please see the screenshot attached. Also, a lot of the time, when I click the 'Check Out' button, it loads to a blank page (only with small items).

So it seems that the AustPost module allows small items but not large items and the ozpost module allows large items but not small items.

Here are the settings for the ozpost module:

Dispatch Postcode
3169

Shipping Methods for Australia
Regular Parcel, Prepaid Satchel, Prepaid Express Satchel

Shipping Methods for Overseas
--none--

Handling Fee - Letters
0.00

Handling Fee - Regular parcels
2.00

Handling Fee - Overseas parcels
0.00

Handling Fee - Registered and/or Insured parcels & letters
0.00

Handling Fee - Express parcels
0.00

Handling Fee - Prepaid Satchels
2.00

Handling Fee - Prepaid Satchels - Express
2.00

Handling Fee - COD
0.00

Handling Fee - ECI Documents
0.00

Handling Fee - ECI Merchandise
0.00

Cost on Error
25.00,99.99

Hide Handling Fees?
Yes

Default Parcel Dimensions
29,24,2.5

Parcel Weight format
kgs

Hide parcel rates if letter sized ?
Yes

Show Icons?
Yes

Enable Debug?
No

Use cURL?
No

Postage Delay (days).
0

Tare percent.
10

Sort order of display.
0

Tax Class
Taxable Goods

Are these all correct?

I think we're getting closer to resolving this issue. Thanks again for all of your help.

[RodG]

Hi Rod,

I replaced the ozpost.php file that you provided and now I am able to purchase large items using the ozpost module.

The problem now is that if there is a smaller item, there are no Australia Post options provided.

Oh, sorry, you didn't specify that you wanted it to work with both small AND large items <grin>

Also, a lot of the time, when I click the 'Check Out' button, it loads to a blank page (only with small items).

Unless I can duplicate this I can't fix it. Is it with only some specific item that this happens with, or is it ALL small items?

Here are the settings for the ozpost module:
<snip>
Are these all correct?

That's tough for me to say. These settings are all 'user preferences' so all settings will be correct for any given user, but no settings will be correct for all users.

I think we're getting closer to resolving this issue. Thanks again for all of your help.

Alas, I'm not seeing a problem with the small item I just tested with
http://primealternatives.com.au/cart...products_id=34

[Prime]

Unless I can duplicate this I can't fix it. Is it with only some specific item that this happens with, or is it ALL small items?

I have the AustPost module enabled currently so it is possible to purchase small items. When I enable the ozcart module, if I go to the check out, it hangs and then goes to a blank page. It seems to do this with all products that are not deemed "too large" to confirm the shipping costs.

That's tough for me to say. These settings are all 'user preferences' so all settings will be correct for any given user, but no settings will be correct for all users.

OK, as long as I don't have something set in the ozpost settings that is causing the issue. I just provided the settings to give you a bit of extra information.

Alas, I'm not seeing a problem with the small item I just tested with
http://primealternatives.com.au/cart...products_id=34

As I mentioned, I currently have the AustPost module enabled, so there will be no issue purchasing small items. The ozcart module is disabled because it is causing too many issues.

I've done a forum search and it seems that quite a few other users have experienced a blank page when going to the check out, and it seems that the issue can be caused by corrupt files or white space at the end of files (which Zen Cart is sensitive to). It's strange that only the ozpost module is having the blank page issue and not the AustPost module. I've tried replacing all the files for ozpost to no avail.

It would be great if I could show you what is happening with the ozpost module, but enabling it causes issues and the store is live. Maybe there is a certain time when I can enable it for you so you can duplicate the issue. I don't want you to go too far out of your way though.

I really appreciate all your help.

[RodG]

I have the AustPost module enabled currently so it is possible to purchase small items. When I enable the ozcart module, if I go to the check out, it hangs and then goes to a blank page. It seems to do this with all products that are not deemed "too large" to confirm the shipping costs.

I've just checked the log files and it seems that valid data is being sent and returned. I don't suppose that your server is running php4 is it?

If so, see if you can find a switch/toggle/option to use php5 instead. If you can't, then see if your ISP can enable it for you. The ozpost module uses a function that is only available (by default) in php5.

php5 is pretty mature these days and most ISP's will have it installed or available, You won't 'break' zencart by using php5.

Cheers
Rod

ps: VERY IMPORTANT. Please read the following announcement, It affects you.

http://www.zen-cart.com/forum/showpo...75&postcount=1

[Prime]

I've just checked the log files and it seems that valid data is being sent and returned. I don't suppose that your server is running php4 is it?

If so, see if you can find a switch/toggle/option to use php5 instead. If you can't, then see if your ISP can enable it for you. The ozpost module uses a function that is only available (by default) in php5.

php5 is pretty mature these days and most ISP's will have it installed or available, You won't 'break' zencart by using php5.

Cheers
Rod

ps: VERY IMPORTANT. Please read the following announcement, It affects you.

http://www.zen-cart.com/forum/showpo...75&postcount=1

Hi Rod,

Sorry I didn't get back to you sooner, I wasn't on site.

I've just installed the security patches and I checked with my webhost and I'm using version PHP V4.3.9-3.22.12, just as you suspected.

I've just spoken to my webhost and they advise that they cannot upgrade my shared server to php5 as it would effect other users (I'm on a shared host), I need to migrate my site and domain to another server, so I'll go ahead and do that.

Do you think that using php5 will resolve all issues with ozpost?

In the meantime, I'm still using AustPost, and it works fine on small items, but on large items it is looping when I click 'Continue' on the 'Step 1 of 3 - Delivery Information' page and has the message "Due to the size of your order, we will contact you to confirm shipping costs before order is processed. Payments will not be processed until total amount has been confirmed with you" (please see the screenshot attached). Do you know what would be causing this?

Thanks

Steve

[Prime]

In the meantime, I'm still using AustPost, and it works fine on small items, but on large items it is looping when I click 'Continue' on the 'Step 1 of 3 - Delivery Information' page and has the message "Due to the size of your order, we will contact you to confirm shipping costs before order is processed. Payments will not be processed until total amount has been confirmed with you" (please see the screenshot attached). Do you know what would be causing this?

Actully, this particular looping issue may not have anything to do with AustPost. It seems other people have had similar issues:

https://www.zen-cart.com/forum/showthread.php?t=39843

I'll investigate this further.

I've put in the request to migrate to another server. Hopefully that will fix ozcart.

Thanks

Steve

[RodG]

Do you think that using php5 will resolve all issues with ozpost?

Yes (he says very cautiously).

"Due to the size of your order, we will contact you to confirm shipping costs before order is processed. Payments will not be processed until total amount has been confirmed with you" (please see the screenshot attached). Do you know what would be causing this?

I've still no idea where this error message is being derived from. It isn't a part of the AustPost distribution files. It *may* be the result of the generic error message having been redefined in /languages/modules/shipping/austpost.php, but even that shouldn't cause a looping problem, after all, it's just plain text. However, just in case there is a connection perhaps if you temporarily restore this file with the original and see if the problem persists it may give further clues.

Cheers
Rod

[RodG]

Actully, this particular looping issue may not have anything to do with AustPost. It seems other people have had similar issues:

https://www.zen-cart.com/forum/showthread.php?t=39843

I'll investigate this further.

I wouldn't be ruling anything out at this stage.

Another thing to try (before investing too far down other paths) would be to disable the AutPost module and just have something simple such as a fixed price shipping module activated instead. If it still loops then you'll know for sure that it isn't AustPost related, but if the looping stops then you'll know that it IS AustPost related.

At least that is the approach I'd be taking.

Cheers
Rod

[Prime]

Rod,

My webhost migrated my site to a server which uses PHP v5. I enabled the ozpost module and held my breath as I tried to purchase a small item... It worked!!! You're a genius. I would never have been able to figure this problem out without your kind help. I am so relieved that this has been solved.

Thank you so much.

Steve

[RodG]

Rod,

My webhost migrated my site to a server which uses PHP v5. I enabled the ozpost module and held my breath as I tried to purchase a small item... It worked!!!

Excellent, and thanks for letting me/us know.

You're a genius.

Hardly. If I were a genius I'd have identified this issue before releasing the program and either documented the requirements or taken other steps to eliminate the problem.

I would never have been able to figure this problem out without your kind help.

On the contrary, I'd never have been able to figure it out without help and findings from other users.

I am so relieved that this has been solved.

Me too.

Cheers
Rod