Email from my contact form works but not from the admin send email page

[jpauthement]

I'm running into a weird problem. Right now I have zencart running a website. This company has their own exchange server hosted at their office. I have my zen cart configured to use smtpauth. I have all the correct account settings (mail server, username, password and port) Email sends correctly from the contact us form and when someone places an order. But when I try to send out the newsletter or send email using the "Send Mail" form in the admin section. I get an error saying the recipient doesnt exist.

Now for testing purposes I tried the "PHP" email option. This works perfect from the admin section to an email address that isn't on the same domain, but when I try to send an email from the contact form with these settings I get an error.

Is there a difference between how the contact form sends mail vs the admin section?

[DrByte]

Is there a difference between how the contact form sends mail vs the admin section?

They both use the same engine for sending the emails.

[jpauthement]

Well that doesn't help me with anything. but thanks for the response :)

[DrByte]

It's most likely a problem with the configuration of the mailserver. Maybe it doesn't like the sender name coming from your store, or you've not enabled the "Send as known sender" option.

I would hope you've already reviewed the Email Troubleshooting tips that I've posted links to all over the forum: http://www.zen-cart.com/wiki/index.p...Email_Problems


If you really want to find out exactly what the server is saying when it rejects the email, edit your /includes/functions/functions_email.php file. Near the top of the file is a define for EMAIL_SYSTEM_DEBUG. Set to 5 instead of 0. Then try sending an email. Then work on figuring out the problem based on the responses received.

WARNING: With the debug option set to other than 0, it'll halt execution when the email is sent, so DON'T DO IT when customers could be using your site.

I always cringe when I have to tell someone to edit that file ... because 90% of the time they butcher the file and then it just turns into a nightmare of telling them how to find the original file and upload it back to their server again ... and then they're still stuck because they never did get the debug option turned on ... etc. So, while it often does no good, I'll just add a reminder to make a backup of the file before editing.