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  1. #1
    Join Date
    Jul 2009
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    help question create account page hangs thens errors

    Hi there just tried to create an account on my site and once i do, the account page turns plain white, then i press refresh in my browser windows and i get the error saying "Error Our system already has a record of that email address - please try logging in with that email address. If you do not use that address any longer you can correct it in the My Account area." But there is no customer at all with this email address. Just looking for a fix to stop the page hang ?

    Thanks

  2. #2
    Join Date
    Jul 2009
    Posts
    84
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    0

    Default Re: create account page hangs thens errors

    Quote Originally Posted by devinej1 View Post
    Hi there just tried to create an account on my site and once i do, the account page turns plain white, then i press refresh in my browser windows and i get the error saying "Error Our system already has a record of that email address - please try logging in with that email address. If you do not use that address any longer you can correct it in the My Account area." But there is no customer at all with this email address. Just looking for a fix to stop the page hang ?

    Thanks
    Just some extra info from debug log

    [10-Oct-2009 20:56:21] PHP Warning: session_regenerate_id() [<a href='function.session-regenerate-id'>function.session-regenerate-id</a>]: Cannot regenerate session id - headers already sent in /home/devinej1/public_html/onlinestore/includes/functions/sessions.php on line 167
    [10-Oct-2009 20:56:21] PHP Warning: Cannot modify header information - headers already sent by (output started at /includes/languages/english/create_account.php:107) in includes/functions/functions_general.php on line 44

    any ideas ? i ran the "Debug Error Logging Utility" But not sure how to solve the issue.

    If its any help, it seems to create the account ok but i get the error message saying that the Error Our system already has a record of that email address - please try logging in with that email address. If you do not use that address any longer you can correct it in the My Account area." but it still creates the account ? but is displaying as it has had an error somehow, sorry for the edits, just adding more in as i discover it to hopefully make it easier to solve
    Last edited by devinej1; 11 Oct 2009 at 03:08 AM.

 

 

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