I'm getting this error after a purchase is made for my download

[CaliforniaKinship]

I set the pub folder to 777 so its writable and i set the index.html to writable as well and still didnt work

this is what the customer sees:

Item Name
A Handbook for Relative Caregivers in California 2009- TEST

File Size
0.01 MB

Link Expires
Unlimited

Filename
JMSAdpaper.zip

Remaining
--- *** ---


and a DOWNLOAD NOW button

Do you know what remaining means? How it has that star? IS that perhaps what's causing it to redirect?

Thanks for your quick replies! I need help!

Thank you!

[CaliforniaKinship]

Also! If redirect isnt working... how and to what can I set it to?

Thanks so much!

[DrByte]

Remaining refers to the number of "remaining" download clicks the customer is allowed to make for that particular file. You control that option when you set up the attribute initially.

[DrByte]

Also! If redirect isnt working... how and to what can I set it to?

Thanks so much!

What are all your settings in Admin->Configuration->Attribute Settings? If you've changed any from their original values, why?
Are you hosted on a Windows server? Or a Linux Server?

[CaliforniaKinship]

Thank you for your quick replies!

Ok, that *** shows up right after they get the download button meaning I've set them to receive nothing? How do I change the REMAINING to be 1 click? For the price they only can receive one file download.

Here's what my attribute settings are:


Enable Downloads true
Download by Redirect true
Download by streaming false
Download Expiration (Number of Days) 0
Number of Downloads Allowed - Per Product 1
Downloads Controller Update Status Value 4
Downloads Controller Order Status Value >= lower value 2
Downloads Controller Order Status Value <= upper value 4
Enable Price Factor true
Enable Qty Price Discount true
Enable Attribute Images true
Enable Text Pricing by word or letter true
Text Pricing - Spaces are Free 1
Read Only option type - Ignore for Add to Cart 1


Are those settings correct for selling one pdf file? the file shows a green light in the attribute controller. I'm operating on a Windows Vista laptop.

I just want them to be able to download the product whenever time they want, come back later and download it whatever, BUT they can only download it once and they can keep it forever. BUT ONLY ONE DOWNLOAD PER PURCHASE.

Thank you so much for helping me I'm so close and would love to get this running soon. Thank you very much! Please help when you have time!!

Christine

[DrByte]

Go to Admin->Tools->Server Info, and copy-and-paste the informatin shown there above the big phpinfo table, ie: the first 2/3 of the screen.

[CaliforniaKinship]

Server Host: californiakinshipcaregivers.com (66.226.154.188)

Database Host: 127.0.0.1 (127.0.0.1)

Server OS: Linux dprhensim75.doteasy.com 2.6.18-92.1.10.el5 #1SMP Tue Aug 5 07:41:53 EDT 2008 i686

Database: MySQL 5.0.45

Server Date: 08/20/2009 10:53:54

Database Date: 08/20/2009 10:53:54

Server Up Time:

HTTP Server: Apache/2.2.3 (CentOS)

PHP Version: 5.1.6 (Zend: 2.1.0) PHP Memory Limit: 16M PHP

Safe Mode: Off

PHP File Uploads: On Max Size: 2M

POST Max Size: 8M

Database Data Size: 383 kB

Database Index Size: 411 kB

Is this what you needed? I'm so frustrated too because I guess the Doteasy team couldn't find a solution either. This was their response. Maybe I should switch to streaming? What exactly is streaming?

Their response:

Hello Christine,

Thank you for the update.

The settings in zencart admin panel seems to be no problem. I have tried to find
the problem, unfortunately, I couldn't figure it out at this time. Because
zencart is a third party software which beyond our support scope, I suggest you
can seek help in zencart official site for this issue.
http://www.zen-cart.com/forum/index.php

You can also try to use "Download by streaming" function instead of "Download by
Redirect" function. The following is a tutorial for how to setup Download by
streaming in zencart.

https://www.zen-cart.com/tutorials/i...hp?article=280

Please let us know if we can be of further assistance.


WHAT SHOULD I DO? haha. Thank you for your replies I appreciate them very much!

Christine

[CaliforniaKinship]

https://www.zen-cart.com/tutorials/i...hp?article=280

This is the link they provided as a tutorial. IT tells me to move my download folder??? should I do that?

I dont want to do anything without talking to you first!

[DrByte]

I set the pub folder to 777 so its writable and i set the index.html to writable as well and still didnt work

The index.html file should not be changed. It is not used for anything other than to prevent people from snooping at what files are in that folder. It's only a security precaution that it even exists.

this is what the customer sees:

Item Name
A Handbook for Relative Caregivers in California 2009- TEST

File Size
0.01 MB

Link Expires
Unlimited

Filename
JMSAdpaper.zip

Remaining
--- *** ---


and a DOWNLOAD NOW button

That's all entirely normal.