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  1. #1
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    Default Re: I'm getting this error after a purchase is made for my download

    I set the pub folder to 777 so its writable and i set the index.html to writable as well and still didnt work

    this is what the customer sees:

    Item Name
    A Handbook for Relative Caregivers in California 2009- TEST

    File Size
    0.01 MB

    Link Expires
    Unlimited

    Filename
    JMSAdpaper.zip

    Remaining
    --- *** ---


    and a DOWNLOAD NOW button

    Do you know what remaining means? How it has that star? IS that perhaps what's causing it to redirect?

    Thanks for your quick replies! I need help!

    Thank you!

  2. #2
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    Default Re: I'm getting this error after a purchase is made for my download

    Also! If redirect isnt working... how and to what can I set it to?

    Thanks so much!

  3. #3
    Join Date
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    Default Re: I'm getting this error after a purchase is made for my download

    Remaining refers to the number of "remaining" download clicks the customer is allowed to make for that particular file. You control that option when you set up the attribute initially.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  4. #4
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    Default Re: I'm getting this error after a purchase is made for my download

    Quote Originally Posted by CaliforniaKinship View Post
    Also! If redirect isnt working... how and to what can I set it to?

    Thanks so much!
    What are all your settings in Admin->Configuration->Attribute Settings? If you've changed any from their original values, why?
    Are you hosted on a Windows server? Or a Linux Server?
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5
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    Default Re: I'm getting this error after a purchase is made for my download

    Thank you for your quick replies!

    Ok, that *** shows up right after they get the download button meaning I've set them to receive nothing? How do I change the REMAINING to be 1 click? For the price they only can receive one file download.

    Here's what my attribute settings are:


    Enable Downloads true
    Download by Redirect true
    Download by streaming false
    Download Expiration (Number of Days) 0
    Number of Downloads Allowed - Per Product 1
    Downloads Controller Update Status Value 4
    Downloads Controller Order Status Value >= lower value 2
    Downloads Controller Order Status Value <= upper value 4
    Enable Price Factor true
    Enable Qty Price Discount true
    Enable Attribute Images true
    Enable Text Pricing by word or letter true
    Text Pricing - Spaces are Free 1
    Read Only option type - Ignore for Add to Cart 1


    Are those settings correct for selling one pdf file? the file shows a green light in the attribute controller. I'm operating on a Windows Vista laptop.

    I just want them to be able to download the product whenever time they want, come back later and download it whatever, BUT they can only download it once and they can keep it forever. BUT ONLY ONE DOWNLOAD PER PURCHASE.

    Thank you so much for helping me I'm so close and would love to get this running soon. Thank you very much! Please help when you have time!!

    Christine

  6. #6
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    Default Re: I'm getting this error after a purchase is made for my download

    Go to Admin->Tools->Server Info, and copy-and-paste the informatin shown there above the big phpinfo table, ie: the first 2/3 of the screen.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: I'm getting this error after a purchase is made for my download

    Server Host: californiakinshipcaregivers.com (66.226.154.188)

    Database Host: 127.0.0.1 (127.0.0.1)

    Server OS: Linux dprhensim75.doteasy.com 2.6.18-92.1.10.el5 #1SMP Tue Aug 5 07:41:53 EDT 2008 i686

    Database: MySQL 5.0.45

    Server Date: 08/20/2009 10:53:54

    Database Date: 08/20/2009 10:53:54

    Server Up Time:

    HTTP Server: Apache/2.2.3 (CentOS)

    PHP Version: 5.1.6 (Zend: 2.1.0) PHP Memory Limit: 16M PHP

    Safe Mode: Off

    PHP File Uploads: On Max Size: 2M

    POST Max Size: 8M

    Database Data Size: 383 kB

    Database Index Size: 411 kB

    Is this what you needed? I'm so frustrated too because I guess the Doteasy team couldn't find a solution either. This was their response. Maybe I should switch to streaming? What exactly is streaming?

    Their response:

    Hello Christine,

    Thank you for the update.

    The settings in zencart admin panel seems to be no problem. I have tried to find
    the problem, unfortunately, I couldn't figure it out at this time. Because
    zencart is a third party software which beyond our support scope, I suggest you
    can seek help in zencart official site for this issue.
    http://www.zen-cart.com/forum/index.php

    You can also try to use "Download by streaming" function instead of "Download by
    Redirect" function. The following is a tutorial for how to setup Download by
    streaming in zencart.

    https://www.zen-cart.com/tutorials/i...hp?article=280

    Please let us know if we can be of further assistance.


    WHAT SHOULD I DO? haha. Thank you for your replies I appreciate them very much!

    Christine

  8. #8
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    Default Re: I'm getting this error after a purchase is made for my download

    https://www.zen-cart.com/tutorials/i...hp?article=280

    This is the link they provided as a tutorial. IT tells me to move my download folder??? should I do that?

    I dont want to do anything without talking to you first!

  9. #9
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    Default Re: I'm getting this error after a purchase is made for my download

    Quote Originally Posted by CaliforniaKinship View Post
    I set the pub folder to 777 so its writable and i set the index.html to writable as well and still didnt work
    The index.html file should not be changed. It is not used for anything other than to prevent people from snooping at what files are in that folder. It's only a security precaution that it even exists.
    Quote Originally Posted by CaliforniaKinship View Post
    this is what the customer sees:

    Item Name
    A Handbook for Relative Caregivers in California 2009- TEST

    File Size
    0.01 MB

    Link Expires
    Unlimited

    Filename
    JMSAdpaper.zip

    Remaining
    --- *** ---


    and a DOWNLOAD NOW button
    That's all entirely normal.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 

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