Checkout Problems - Going back to Welcome Page

[VickiCasal]

Just when I think I finally have my site ready to go; doing testing to make sure it all works. Well it doesn't.

I'm having a problem at checkout. Everything goes fine until you try to continue after entering your payment info (doesn't matter which payment method you choose). When you hit continue it goes back to the welcome page. I've read the forums and can't seem to find anything that works to fix it. I've downloaded and run the debug tool and still didn't get any sort of error or clue as to what the problem may be.

Contacted my hosting company and it appears that it is nothing server side; so obviously it is a problem with a file I have changed. I have removed all of the pages I have customized from the site and still have the same problem. The CSS changes that I made are still there as well as the changes to my configure.php to allow for SSL.

I am using version 1.3.8, with the off line credit card payment module, money order/check module and I am using the rate table for shipping. I am an entrepreneur not a web designer. I've gotten myself this far with this project by using the forum, the wiki, the tutorials, the FAQ and the book. I hope someone can help me out and point me in the right direction for a fix.

Thank you

[msl365]

I got the same problem too, anybody can help, please!! THX!!

[Ajeh]

What happens if you switch to the Classic Template?

If using SEO, what happens if you turn that off?

Can you click Login and Create an account successfully?

Has this ever worked?

Have you an URL where we could perhaps peek at your site?

[VickiCasal]

Can create new account without a problem. Even log into any test accounts I set up.

Just switched to Classic template and still no go.

Do not know what you mean by having SEO turned on.

Address is http://www.coastalserenity.com/zencart.

Did not test to see if check out worked before I started customizing.

Thank you

[Ajeh]

I would get the Debug Tool from the Free Software Add Ons and see if there are any errors generated ...

I am not sure what customizations you have done, but you could use a program such as Beyond Compare from scootersoftware.com and see what files might be missing, damaged or otherwise corrupt ...

[mattm]

I solved this same problem by editing the "tpl_create_account_success_default.php" file located under: INCLUDES/TEMPLATES/TEMPLATES_DEFAULT/TEAMPLATES folder.

3rd to last line of the file reads:

<div class="buttonRow forward"><?php echo '<a href="' . $origin_href . '">' . zen_image_button(BUTTON_IMAGE_CONTINUE, BUTTON_CONTINUE_ALT) . '</a>'; ?></div>
</div>

I changed it to read:

<div class="buttonRow forward"><?php echo '<a href="https://www.ourdomainname.com/index.php?main_page=checkout_shipping">' . zen_image_button(BUTTON_IMAGE_CONTINUE, BUTTON_CONTINUE_ALT) . '</a>'; ?></div>
</div>

Now, when someone creates an account and they click on the button that says "Click to Continue" they are directed to the checkout_shipping page. Not the Home page.

Hope this helps.

[VickiCasal]

Did use the Debug Tool - Nothing came up.

Also just finished running through Beyond Compare. Found some files on my server that I'm not so sure about and a few missing.

Not sure what some of these files are. In the Email folder there were a couple wysiwig files and also in the documents folder. Not sure if these should be there or not.

Then in my Graphs folder under Admin - Images there is a file called banner_infobox-9.png - Have no clue what that could be.

Still need to upload missing files to server.

I guess failing all else I can try the suggested change to tpl_create_account_success_default.php"

Thanks for the help,

[Ajeh]

The files in the /admin/images/graphs such as banner_infobox-9.png are the images created for the charts on Banners ...

Make sure when using the Debug Tool that you refresh the directory to see any newly generated files ...

It looks like it is never getting to the checkout_confirmation and what is selected on the checkout_payment is not getting set either ...

I cannot really teell on the checkout_shipping as you only have 1 method showing so that is not a good test to know if it is saving the shipping choice ...

See if loading the missing files help as that would cause problems ...