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  1. #1
    Join Date
    Jan 2006
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    red flag Customers Can't Check Out - Account Creation Problem

    Hello,

    I maintain a website for a client that uses zen cart. They have been using for quite a few years now and have not had any problems with it.

    Sometime after July 22, customers have not been able to check out. No changes have been made to the zen cart files in quite a few years and no changes at the host that I am aware of.

    I went through the process and when I get to the page for login or account creation, the area to create an account is now gone. You can view the page here:
    https://www.tailormaidbowstrings.com...ain_page=login

    They are using: Zen Cart 1.3.7
    No Upgrades
    No Addons

    Only customization was the colors and page header.

    I search the FAQ and board and didn't not find anyone with the same problem.

    Can someone help me out here please?

    Thank you
    Sheley

  2. #2
    Join Date
    Apr 2006
    Location
    West Salem, IL
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    2,888
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    Default Re: Customers Can't Check Out - Account Creation Problem

    your were hacked, by someone using the admin vulnerability announced June 21st. To get the login page back you need to clear out the extra htl in admin>my store>store name. Then you need to follow the procedure layed out in the following post http://www.zen-cart.com/forum/showthread.php?t=130161
    Mike
    AEIIA - Zen Cart Certified & PCI Compliant Hosting
    The Zen Cart Forum...Better than a monitor covered with post-it notes!

  3. #3
    Join Date
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    Default Re: Customers Can't Check Out - Account Creation Problem

    Quote Originally Posted by barco57 View Post
    your were hacked, by someone using the admin vulnerability announced June 21st. To get the login page back you need to clear out the extra htl in admin>my store>store name. Then you need to follow the procedure layed out in the following post http://www.zen-cart.com/forum/showthread.php?t=130161

    Ok, I logged in via FTP, my site is set up like store name > admin

    When I look in the admin folder, there is no folder with my store or store name.

    I looked through all my files and none are dated within the last year, so how could they be hacked?

    Also, the problem is with customers creating an account to order, not with me logging into the admin section. I can do that just fine.

    Are you sure what you suggested is the problem? If so, how to I find the first part you mentioned?

    Shelley

  4. #4
    Join Date
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    Default Re: Customers Can't Check Out - Account Creation Problem

    Ok, so now I did find some strange PHP files in the images folder, removed those and double checked all my setting and everything seems fine.

    Going to go through everything one more time and apply the patch.

    Shelley

  5. #5
    Join Date
    Apr 2006
    Location
    West Salem, IL
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    Default Re: Customers Can't Check Out - Account Creation Problem

    OOPS, what I meant to say is "admin>configuration>my store>store name", the store admin not the admin folder.
    Mike
    AEIIA - Zen Cart Certified & PCI Compliant Hosting
    The Zen Cart Forum...Better than a monitor covered with post-it notes!

 

 

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