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  1. #1
    Join Date
    Mar 2009
    Posts
    11
    Plugin Contributions
    0

    Default Blank store page Please help

    Hi, Please can anyone help?
    My store has gone blank!
    Using version 1.3.8
    I have scoured the forum and spent time talking with my hosting provider EUKhost but still no joy.
    All was ok 6 weeks ago. I checked it 4 days ago and it was blank.
    I restored from a backup but still blank.
    Eukhost restored from theier backup but still blank!
    If it helps my site is www.gothic-fusion.com/store
    I uploaded the debug file enable_error_logging.php and got:

    [03-Sep-2009 20:43:40] PHP Warning: require(DIR_WS_TEMPLATEStemplate_default/common/html_header.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/gothicfu/public_html/store/index.php on line 43
    [03-Sep-2009 20:43:40] PHP Warning: require(DIR_WS_TEMPLATEStemplate_default/common/html_header.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/gothicfu/public_html/store/index.php on line 43
    [03-Sep-2009 20:43:40] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'DIR_WS_TEMPLATEStemplate_default/common/html_header.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/gothicfu/public_html/store/index.php on line 43

    Any ideas?
    I put a lot of work into this site and now it's vanished!

    Thanks in advance (finger crossed)
    Eagerstudent.

  2. #2
    Join Date
    Apr 2008
    Location
    London
    Posts
    25
    Plugin Contributions
    0

    Default Re: Blank store page Please help

    Hi.
    Here is tutorial https://www.zen-cart.com/tutorials/index.php?article=82 and file : http://www.zen-cart.com/index.php?ma...roducts_id=860
    Upload file to includes --> extra configures folder, test your home page (press enter) and check error report in cache folder on your root directory .

  3. #3
    Join Date
    Mar 2009
    Posts
    11
    Plugin Contributions
    0

    Default Re: Blank store page Please help

    Thanks but I posted the error log result in my 1st post

  4. #4
    Join Date
    Mar 2009
    Posts
    11
    Plugin Contributions
    0

    Default Re: Blank store page Please help

    Starting go to a bit crazy.
    The entire store has been restored from a backup but it is still blank. I asked my hosing company if they had patched the server? they said no!
    Really would appreciate some help.

    Regards,
    Eagerstudent.

  5. #5
    Join Date
    Mar 2009
    Posts
    11
    Plugin Contributions
    0

    Default Re: Blank store page Please help

    sorted!

    /includes/configure.php was the wrong version. it was the admin version.

    Strange thing is though all 10 of my backups going back 3 months all had the wrong one ???

 

 

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