Paypal return - login expired - IE8

[ericnma]

My customer is getting this as soon as he tries to use paypal to checkout from my site, then he does it again and gets the same message...

Whoops! Your session has expired.
If you were placing an order, please login and your shopping cart will be restored. You may then go back to the checkout and complete your final purchases.

If you had completed an order and wish to review it, or had a download and wish to retrieve it, please go to your My Account page to view your order.


Login Email Address:
Password:

[ericnma]

My site is over at http://www.nomoreashes.com

If anyone can give me any ideas I would appreciate it, I can not duplicate the issue but I fear I have had at least a few customers leave because of this.

[srt9969]

I have posted about this before, but am now not convinced that it is not a Zen (ie. my) problem.
A number of my customers have had problems ordering - specifically, they place an order, log in to PayPal, pay, return to site, and are logged out. The order is not recorded, and payment is not captured.
This is an excerpt from an email from one of my customers:-

"I am trying to place an order and every time I go through paypal log in and press to pay it takes me back to your site and says login has expired - so I am unable to place the order."

Meanwhile, other orders are processed without a problem.

I have been assuming this was a PayPal/Internet Explorer 8 problem, as explained by PayPal Help team (actually, they placed the blame firmly with IE8, but I reckon it takes 2 to tango....). The problem with that is it leaves me helpless, and losing money big time.

So, does anyone have any experience of this? Have you fixed it? If so, how? Or, is it actually a Zen problem, and something I can do something about?

Any help or comments will be greatly appreciated, even if it's only from others facing the same issue (along with more details of the problem, if you have them; eg. is it confined to IE8, or other browsers too, etc.)
1.3.8a
Cherry Zen (modified)

Thank you,

Sean

[simonbbc]

I am experiencing the same thing with many of my customers IE8 seems to be the culprit too, it must be a security setting so how do we go about checking this one then??????

[srt9969]

I have no idea, and I'm still getting problems.
It seems, from people I've spoken to, that they have no problems paying for goods through PayPal on other sites, so this makes me think that maybe it is not a IE/PayPal issue, but a Zen/PayPal issue.
With 160 views of this thread, you'd've thought someone might have an idea as to the problem, and/or a workaround. I don't know enough about transaction processing to even begin to find the problem.
Please? Dr. Byte, you must have seen this thread. Please at least post to say you don't know either! (Actually, I'd prefer a solution, or a pointer in the right direction...)

Thanks

Sean

[bazmw]

I too am having this problem, I'm a new user setting up my first store using 1.38

When I process a PayPal Express order, everything is fine through the Paypal process but when the transaction is complete and I return to my site I get the Whoops, session expired (it's not a timing issue) and the shopping cart is gone (as it would be as we have just started a new session).

This is definately a IE8 problem, works fine in Firefox and IE8 compatibility mode ( compatibility mode from clicked icon). Tried the Meta tag to force IE7 compatibility but this didn't fix it.

I have removed and reinstalled the PayPal modules and tried the Classic template. I have set up a Sandbox account and still get the problem. I'm sure it's just a session handler mismatch but I'm stuffed if I know where to look or what I would do if I found it

Any help would be appreciated.

Barry

[simonbbc]

Well I noticed that this is happening with Magneto too, and they change there Validate HTTP_USER_AGENT string to NO

Can we do the same ???

magen tocommerce.com/boards/viewthread/40221/

Here is the link

[simonbbc]

Although my User Agent setting is set to false in sessions but if it works for them why not us?

[bazmw]

Tonight I have tried several things including disabling https, still no joy.

I vistited lots and lots of the sites listed in "Live Showcase Shops" and only found two stores where PayPal returns to the correct page (easiest way to check is to click Cancel and Return to... on the first PayPal page). Clicking this should take you to the CheckOut page where you can chose to log in/ create account/ use Paypal. It does this in IE7, IE8 (full compatibility Mode) and FireFox.

With IE8 running in IE8 mode, your session is lost, the cart disapears and you are redirected to the Login page.

As Windows 7 release is just around the corner, IE8 is going to become quite popular and this problem will cost people a lot of sales.

I have put a warning on my site asking people to enable Compatibility Mode, but this seems so unprofessional, especially on a brand new site.

Before tonight I thought it was possibly something that I had done to break the cart but finding that the problem is so widespread, I'm surprised that the forum isn't inundated with requests for help.

Thanks in advance :)

Barry

[simonbbc]

I am already loosing alot of business because of this and maybe some people don't know about this.... YET??

Switching to compatibility mode

Tools

Compatibility View Settings

Display all websites in Compatibility View

I think this is what you mean right??

Shame there is not a code to enable this on page visit ....