Internet Explorer cannot display page at checkout

[josee225]

Hi,

I have a 1.3.7 version installed (I know, I will be updating it !). I did not install it my self, I am jsut taking care of a store that has been there for a few years now. As far as I now, I have no fancy flash of javascript modules installed.

I have had a few customers who complained about not being able to checkout in the last few weeks...

To check their orders and see if there was something related to that, I installed the Recover Cart Sales module. WOW! I have a lot of people that do not complete their transactions !

So I started searching through the forum, but I still can't find anything. The most detailed answer I had from a customer is this:
-using IE7 on XP, as soon as he clicks on the Checkout button in the cart, he gets an error: Internet Explorer canot display page.

I use a MAC and I completed 3 transactions using different payment methods and did not have any problems at all. I will be testing with a friend's PC later today, but it has Vista, so I might not get the same error...

Here is the website:
http://www.cartamagicastore.com/

Thanks for helping me out !

[stevesh]

I got to the payment page OK using IE7 on XP, but the success page timed out when I created an account. It did create the account, though.

Also, you're showing the secure/non-secure error box on all secure pages in IE. It's caused by the images at the botom of the left column.

[josee225]

The code for those images in at the bottom of the template for the Information box. Could this cause the checkout problem ?
I am somewhat of a newbie with php, so here is the code where I added the 2 images. Could someone please tell me how to add these images so that I don't get the error ?

This code is from tpl_information.php, in my personalized template folder:

<?php
/**
 * Side Box Template
 *
 * @package templateSystem
 * @copyright Copyright 2003-2005 Zen Cart Development Team
 * @copyright Portions Copyright 2003 osCommerce
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * @version $Id: tpl_information.php 2982 2006-02-07 07:56:41Z birdbrain $
 */
  $content = '';
  $content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent">';
  $content .= '<h3>' . BOX_HEADING_INFORMATION . '</h3>';
  $content .= "\n" . '<ul style="margin: 0; margin-left: 7px; padding: 0; list-style-type: none;">' . "\n";
  for ($i=0; $i<sizeof($information); $i++) {
    $content .= '<li>' . $information[$i] . '</li>' . "\n";
  }
  $content .= '</ul>' .  "\n";
  $content .= '</div>';
  $content .= '<div align="center"><img src="http://www.cartamagicastore.com/images/logo_paypal-cc.jpg" /></div> '; 
  $content .= '<div align="center"><img src="http://www.cartamagicastore.com/images/wizmark.gif" /></div> '
?>

[JQPublic]

change this...

"><img src="http://www.cartamagicastore.com/images/logo_paypal-cc.jpg" />

to:

"><img src="./images/logo_paypal-cc.jpg" />

Never put a full URL in your images and this will solve the problem.

[JQPublic]

I meant to say it will resolve the secure/unsecure message.

[josee225]

Thank you !

I guess you mean that this will not solve my checkout problem... Unless the customer's security features settings in IE produced this result because of my secure/insecure problem ?

[JQPublic]

When you have the chance to check it out yourself you will see when it asks about the secure/nonsecure page it gives you a yes or no clickable choice. Most people don't bother reading things and just click yes which takes them to the page in question. By clicking yes both the secure and nonsecure items are shown, or maybe not shown (such as your images) which can potentially cause IE to get "confused" and it may even cause a timeout situation or a miriad of other problems.

Hope this helps.

John