Internet Explorer cannot display page at checkout

[josee225]

Hi,

I have a 1.3.7 version installed (I know, I will be updating it !). I did not install it my self, I am jsut taking care of a store that has been there for a few years now. As far as I now, I have no fancy flash of javascript modules installed.

I have had a few customers who complained about not being able to checkout in the last few weeks...

To check their orders and see if there was something related to that, I installed the Recover Cart Sales module. WOW! I have a lot of people that do not complete their transactions !

So I started searching through the forum, but I still can't find anything. The most detailed answer I had from a customer is this:
-using IE7 on XP, as soon as he clicks on the Checkout button in the cart, he gets an error: Internet Explorer canot display page.

I use a MAC and I completed 3 transactions using different payment methods and did not have any problems at all. I will be testing with a friend's PC later today, but it has Vista, so I might not get the same error...

Here is the website:
http://www.cartamagicastore.com/

Thanks for helping me out !

[stevesh]

I got to the payment page OK using IE7 on XP, but the success page timed out when I created an account. It did create the account, though.

Also, you're showing the secure/non-secure error box on all secure pages in IE. It's caused by the images at the botom of the left column.

[josee225]

The code for those images in at the bottom of the template for the Information box. Could this cause the checkout problem ?
I am somewhat of a newbie with php, so here is the code where I added the 2 images. Could someone please tell me how to add these images so that I don't get the error ?

This code is from tpl_information.php, in my personalized template folder:

<?php
/**
 * Side Box Template
 *
 * @package templateSystem
 * @copyright Copyright 2003-2005 Zen Cart Development Team
 * @copyright Portions Copyright 2003 osCommerce
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * @version $Id: tpl_information.php 2982 2006-02-07 07:56:41Z birdbrain $
 */
  $content = '';
  $content .= '<div id="' . str_replace('_', '-', $box_id . 'Content') . '" class="sideBoxContent">';
  $content .= '<h3>' . BOX_HEADING_INFORMATION . '</h3>';
  $content .= "\n" . '<ul style="margin: 0; margin-left: 7px; padding: 0; list-style-type: none;">' . "\n";
  for ($i=0; $i<sizeof($information); $i++) {
    $content .= '<li>' . $information[$i] . '</li>' . "\n";
  }
  $content .= '</ul>' .  "\n";
  $content .= '</div>';
  $content .= '<div align="center"><img src="http://www.cartamagicastore.com/images/logo_paypal-cc.jpg" /></div> '; 
  $content .= '<div align="center"><img src="http://www.cartamagicastore.com/images/wizmark.gif" /></div> '
?>

[JQPublic]

change this...

"><img src="http://www.cartamagicastore.com/images/logo_paypal-cc.jpg" />

to:

"><img src="./images/logo_paypal-cc.jpg" />

Never put a full URL in your images and this will solve the problem.

[JQPublic]

I meant to say it will resolve the secure/unsecure message.

[josee225]

Thank you !

I guess you mean that this will not solve my checkout problem... Unless the customer's security features settings in IE produced this result because of my secure/insecure problem ?