That's because the system's not designed to work that way. Order emails are not supposed to come "from the customer". And the normal admin email contains information that the customer shouldn't see. So, clicking "reply" to such an email is not appropriate, since it sends them all the additional office-use information in the original email.
And now you've got 2 different conversations going on the same topic, making it hard to follow what you're doing with your custom project, and of course makes it harder to help support your specific needs unique to you and not relevant to most other stores.



, was able to change that.


