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  1. #1
    Join Date
    Sep 2009
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    Default Stuck at personal info page - can't get to checkout page

    Hello, I've got a head scratcher here. Been working on this one all week and considering a normal install takes considerably less time...I'm frustrated beyond belief. I have several other zen stores but this is the first one on a windows box. Any help would be appreciated.

    =========================================

    Version: 1.38a

    Problem:
    after adding items to the cart I am taken to the personal information page. After I enter my info and hit the submit button, I am not taken to the next page, the current page just refreshes with no error messages. It would appear the account is being created but when I try to login it says the account doesn't exist. Try to use the same email address again in a different order and I get the msg that the account has already been created.

    Steps taken:
    Installed on a linux server, restored the database and everything works fine.
    Installed a fresh version on the windows box, restored the database and the problem still exists.
    Tried the debug module but cam up with nothing.

    Ideas:
    Directory browsing is allowed on this particular host and from what I can tell index.php hasn't been added to the acceptable index files for this hosting account. Would this have anything to do with it?

  2. #2
    Join Date
    Jan 2004
    Posts
    66,446
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    81

    Default Re: Stuck at personal info page - can't get to checkout page

    Sounds like your Windows server has a problem with PHP sessions. It could be related to a bad version of PHP, or a bad PHP configuration. Best to take the matter to your hosting company for assistance.
    .

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  3. #3
    Join Date
    Sep 2009
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    Default Re: Stuck at personal info page - can't get to checkout page

    thanx. forgot to mention that I opened a ticket but we didn't discuss the issues you mentioned, I just assumed that would be something they would check.

  4. #4
    Join Date
    Sep 2009
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    Default Re: Stuck at personal info page - can't get to checkout page

    just an update you were right about the PHP being the issue!

    Thanx a bunch

 

 

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