enomcentral.com says my store is not compatible with their email system

[bustnlace]

Hello,

I have troubles with email configuration.

Enom tech support says that Zen Cart is not compatible with their email system.

Is it a chance to do anything about it?
Or should I change the hosting company?

When customers try to contact me on [email protected] from the website it does not work, I do not receive any message.
This email [email protected] is my primary email account and I can receive or send all other emails. Contact through Zen Cart works when I setup other email account, e.g. bustnlace######################

I have a hosting by enomcentral.com
I wrote them a message and the answer is:
"Currently our mail systems are setup to send from our external SMTP servers associated with your hosting account. While the internal SMTP server associated with your hosting server still functions, our mail systems require that you send from the SMTP server in your hosting account details to insure proper delivery. Currently what is happening when the server attempts to send to an account at the same domain is, it is trying to deliver the message locally. However, since there is no POP3 or IMAP server setup locally, the message bounces back locally (as it was delivered locally), and since there is no incoming server setup, you cannot access the message. You will need to alter the mail protocols of your software to use the phpmailer class available from sourceforge to insure proper delivery for messages sent to the originating domain."

I requested explanation and all above should mean that
"The way your software is written is not compatible with our mail systems. You will need to either edit the way your software sends mail, change the "admin" email address to an email address that is not hosted in your linux hosting account or find some software that can use an external outgoing mail server."

I am using Zen Cart 1.3.8a
website URL http://bustnlace.com

Please help!!!

[DrByte]

So ... just set your Email Transport Protocol to SMTPAUTH, and supply the SMTP hostname, username, password, and port in
Admin->Configuration->Email Options

[bustnlace]

It works!!!

You are a genius!!!!!!

I didn't know what to do for months and you helped me in seconds.

Have a wonderful day.

All the best,
Kat

[DrByte]

You're welcome.

There's lots of helpful info in the FAQ area: https://tutorials.zen-cart.com and the Wiki: http://www.zen-cart.com/wiki/index.p...Email_Problems