Image upload - Cart not displaying

[benwilliamson]

Hi, we're running Zen Cart 1.3.8a on a windows server. Our website is www.printster.co.uk

All of our products require a photo to be uploaded when adding the product to the shopping basket (we sell personalised photo gifts).

We've had quite a few customers email us lately about an issue with our cart. Sometimes a customer will try adding a product to their shopping basket but get an IE "cannot display page" error instead of seeing the shopping cart page. I've checked, and the photo they've supplied does actually arrive in our "uploads" folder and if the customer goes back to our site and chekcs their cart after the error, the item has also been added to their cart.

It's an intermittent issue for some customers. Sometimes the customer can simply try again and it works! We can't reproduce the error - has anyone else had this issue, or is anyone willing to give it a go on our site and see if they can reproduce it?

Thanks
Ben

[mprough]

Running a checkout customization module?

FEC maybe?

What are your shipping configurations? For example are the products producing the error "Free Shipping" or "Free Shipping Options"?

~Melanie

[benwilliamson]

Running a checkout customization module?

FEC maybe?

What are your shipping configurations? For example are the products producing the error "Free Shipping" or "Free Shipping Options"?

~Melanie

Hi, yes we use the paypal pro module but the error is occurring between the product info page and the shopping cart page, not the checkout.

What's FEC, I'm not familiar with that?

[mprough]

Reason I was asking is that I have seen some issues with the FEC module and free shipping and downloads too. I think they have been corrected in newer versions.

PayPal PRO is a stock module.... Issues like this are generally caused from a conflicting module and/or file editing errors.

~Melanie

[benwilliamson]

Reason I was asking is that I have seen some issues with the FEC module and free shipping and downloads too. I think they have been corrected in newer versions.

PayPal PRO is a stock module.... Issues like this are generally caused from a conflicting module and/or file editing errors.

~Melanie

I see, no we don't have the fast and easy checkout module. I keep everything up to date so we should have the latest free shipping module.

I think it's strange that it only happens to some customers, and even then not all the time...?

Thanks