Order but no payment

[plaz]

I am new to Zen Cart. I set it up and set up Paypal Express as my only payment method. Zen Cart notified me the other night that I had received my first order. But there is no payment in my Paypal account. I had a friend order using a credit card(without setting up a Paypal account) and the order was processed and payment received. On his order, it said "Paypal" as the payment method. But on the first order, it said "credit card" as the payment method. Again, Paypal express is the only payment method I enabled. Can someone please help? I emailed the first customer and he has not responded. There is no telephone number even though it is a required field.

Thanks,

Peter

[DrByte]

I am new to Zen Cart. I set it up and set up Paypal Express as my only payment method.

I suspect that maybe you also have *other* payment methods "on" but "disabled". That's not the best arrangement. Go into *each* module you see in Admin->Modules->Payment, and click the "Remove" button for anything you're not intending to use.

There is no telephone number even though it is a required field.

With Express Checkout, the phone number is only collected from the customer if they supply it. If you want it "required", you'll need to also make it "required" in your PayPal profile's "payment receiving preferences."

[plaz]

I suspect that maybe you also have *other* payment methods "on" but "disabled". That's not the best arrangement. Go into *each* module you see in Admin->Modules->Payment, and click the "Remove" button for anything you're not intending to use.With Express Checkout, the phone number is only collected from the customer if they supply it. If you want it "required", you'll need to also make it "required" in your PayPal profile's "payment receiving preferences."

Thanks very much. I removed all other payment options now. Hopefully that will do it, as I did have "Credit Card" installed but not enabled.

Thanks!

Peter

[autoace]

Thanks very much. I removed all other payment options now. Hopefully that will do it, as I did have "Credit Card" installed but not enabled.

Thanks!

Peter

I want to say thank you for this post. Was having the exact same issue with some test transactions this morning. Removed all payment modules and now the payments are recorded with Paypal!

However, I did make my first test transaction at the end of last week and it did go thru with Paypal and I believe (but not sure) I had the cc offline module active, just an FYI.

Anyway thanks for this post and good bit of knowledge DrByte!