Emails from my store are sending multiple times

[missa425]

I have a ZenCart store and when I send out emails, I've gotten MANY complaints that they are receiving the emails two, three...even four times. PLEASE help as why this would be happening? It's not that I have multiple email addresses (I checked) so I'm about ready to go nuts!

[Steven300]

Hi,

Could it be that you're selecting different groups of customers and some of the groups contain the same customers? For example, "Customers who have never completed a purchase" might contain the same customers as "All Newsletter Subscribers". If not, can you explain the steps you take to send out the emails and what add-ons are installed. In fact, just click reply below and answer all the questions that display in the "posting tips" section.