Email Newsletter Problems with Sending HTML Emails

[WiccanWitch420]

This is what I sent them: I use Zen Cart for my site. There is an option to send HTML emails through a newsletter option.

When I go to send a newsletter to my customers, everything on Zencart works great, and it shows like it is sending an html email.

When the customers received the email (customers who select specifically to view html emails) ALL of the pics and html are stripped away.

I contacted a Zen Guru, there is nothing wrong with the Zen Cart side,.


They said that "There's a big difference between sending email from outlook vs sending email from your website.
There are many security protections on a webserver to attempt to prevent spam and spoofing, and those protections also can directly remove HTML content from emails when those emails are sent from an application on the webserver. That kind of filtering is configured by your hosting company, and cannot be overridden by Zen Cart." "ou'll need to ask your hosting company for help, since the problem lies somewhere in what their servers are doing to your messages after Zen Cart hands them over."

Please let me know what could be creating this problem. Please read the entire email. Thank you.

[WiccanWitch420]

Hello? I answered back not sure what else to do from here

[DrByte]

Apologies, but I don't know why it's not working on your site specifically.
I've already pointed you to the email troubleshooting guide. http://www.zen-cart.com/wiki/index.p...Email_Problems

Suggestions:
- figure out what code has been altered on your site to prevent the code from working properly: http://www.zen-cart.com/wiki/index.p...Obscure_Issues
- get your hosting company to actually dig into the actual emails it's receiving and figure out why/where it's stripping the HTML part out
- if your host can't support HTML emails properly, then switch to using a dedicated newsletter mailing service like Constant Contact or Mailchimp
- upgrade to the latest supported version since it includes all known officially released bugfixes

Regardless what approach you take, you DO need to upgrade ASAP.

[WiccanWitch420]

Just a post on here, I just paid someone to upgrade to v 1.3.9h and now the problem has fixed itself, Thank you.