Order emails not arriving for admin

[DrByte]

Turn on email archiving and install the email archive viewer addon. If the emails show up in the archive then Zen Cart is sending the email but it's being dumped by one of the many mailservers between yours and the customers'. If they don't show up in the archive (but other emails do), then something's broken in your code.

When these emails are allegedly "not sent", do the customers see the checkout-success page with an order number and a link to their My Account area? Or, what happens after they click "confirm" on the checkout-confirmation screen?
What addons do you have installed?

[technicology]

Awesome, thanks.
I turned on archiving and it shows that the last order that came through fired 4 emails (one was a sign up) and the last was the order to sales that never seems to make it. Now i know that the email are firing, but it is not reaching me. This would be a mail server issue? How would I troubleshoot this one? I thought I was sending using the correct method because at first I received an error message that emails were not going through. I changed methods and that went away.

The customers are receiving their emails so the server is sending mail correctly. Should i change the destination email address to see if that helps?

The only addon that I remember installing is the pricelist one.

[DrByte]

The customers are receiving their emails so the server is sending mail correctly. Should i change the destination email address to see if that helps?

I certainly would.
And maybe get your hosting company to tell you why emails for yourself are getting lost.

For future reference, it would have been helpful if you'd mentioned in the first place that your customers *are* getting emails, and it's just your admin-copy of the emails that's not showing up as expected.

[technicology]

thank you, i will give that a try.

sorry about that, i tied to be as detailed as possible, but always seem to overlook some things. Will know next time

[technicology]

ok, i was mistaken. The customers are not receiving their confirmation of their orders. I thought they were, but now I find out that they are not. Also the emails from the contact form are not going through either. Every email is in the email archive, but not being delivered. Any ideas? Thanks.

[DrByte]

If the email is getting into the archive, then that means it was accepted by your email server. So, if it's not getting delivered, then it's getting dropped by another email server along the way.
Sometimes that happens if a server detects that the email was generated by a server instead of by an authenticated email account. In those cases, changing to "sendmail-f" or "SMTPAUTH" as transport methods can often solve the problem.

[technicology]

two more strikes.

I tried changing it to "sendmail-f" and it said the email went through, but I never received it in my sales@ account (tried this with the contact email). In the email archive it is there.

I tried changing it to "SMTPAUTH" and did the contact form again and received the error "Email Error: SMTP Error: Could not connect to SMTP host." I tried several different SMTP setting and it never worked out (I'm using Google Apps for email). However each submission showed up in the email archive.

Any other thoughts?