10417 errors

[laisunshine]

I tried using the online support at https://ppmts.custhelp.com but they said that I would have talk to Merchant Solutions. I am going to call them as soon as I hear from my client. I never seem to get a straight answer from Paypal.

I also saw another forum thread (
http://www.zen-cart.com/forum/showthread.php?t=124293) that talks about the same error number and in the one of Paypal CURL log the array responds with a failure. So I am thinking that this whole thing is the customer's card.

Thanks for your help. I really appreciate it!

[DrByte]

Yes, 10417 errors are problems with the customer's card / financing / account.
There's *nothing* that *you* can do about the matter.

[split63]

I receive the 10417 error at least once a day.
I finally got sick of it and called PayPal. They were no help at all.
They wanted to know the customers details, which of course I don't have because I lost the sale because of the error.

When a customer does contact us, I usually tell them to close their browser, wait 20 minutes and then try again. Soon after I see their order come through. Assuming that they used the same financial info, the problem is clearly a PayPal issue.

[ekele]

Hello there,
I have just had this error but my customer managed to pay. It happened to me few weeks ago but that customer managed to pay as well. so that's payPal issue? I cannot do nothing about it? It happened to me only twice but I am a little worried about it.

[DrByte]

Yes, it's a PayPal issue.

[ekele]

Dr Byte, thank you

[applynx]

I recently encountered this error when the Paypal Express module was configured to require a confirmed Paypal Address, but the shipping address chosen during checkout did not match the verified address chosen in Paypal.

There were no changes on the Paypal account (using a Paypal balance) and when the zen cart address was modified to match the verified Paypal Address, the transaction completed normally.

I imagine disabling the verified address requirement would work around this issue, but could result in purchases not eligible for Paypal Seller Protection.