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  1. #1
    Join Date
    Apr 2009
    Posts
    35
    Plugin Contributions
    0

    Default Anyone having paypal problems?

    Hi,

    Have had a few customer emails from last night that they couldnt complete orders when it came to the paypal stage. I've spoken to paypal and in usual paypal style they say theres not been any problems their end. (they seem to say that even when they later confirm they have been having problems so you can never tell if it is with them or not!)

    Customers are basically making the order getting to checkout and then at the last stage paypal is throwing a hissy fit and thats the end of it. Strangely other orders seemed to have been coming through ok.

    Just wondering if anyone else has had anything like this happening over past day or so. I've spoken to my server host and they don't think its at their end.

    Below some customer messages.

    1. tried to place an order but for the payment the last stage is not made.... Impossible to pass paypal. you could svp inform me
    if this problem is going to be resolved.
    Thanking you in advance

    2. By clicking "checkout with paypal" yhe system tries to load for 1 min, then I got an error message something like: "MySQL server not available"

    When I went via your store everything works, including logging onto paypal, until the last "pay now". I got the same error message as above.

    However, when I tried to check out again just now via your website, it worked :). It could have been one of paypals servers that had gone down for some hours.


    3. errored right at the last stage coming out paypal and back to the site. Threw up a whole load of microsoft sql errors, saying it could right a record. looked like the backend database threw a fit of some kind (should now as my real job is Database administrator).


    Thanks

  2. #2
    Join Date
    Feb 2009
    Location
    Landrum SC
    Posts
    141
    Plugin Contributions
    0

    Default Re: Anyone having paypal problems?

    Try the PayPal MTS board
    https://ppmts.custhelp.com
    They should be able to get to the root of a problem

 

 

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