Making a credit note

[Gomlers]

Hi all!

Sometimes customers sends items back, sometimes they cancel their whole order, and sends the whole order back.

How do you deal with these orders regarding the accountancy?

I can't find anywhere to make a credit note, or at least something to deliver to my accountant.

When I send money from my companyaccount and back to the customer, I need some kind of documentation for this.

How do you guys handle this?

[haredo]

Go,
This little thread should do the trick..

http://www.zen-cart.com/forum/showthread.php?t=35287

[Gomlers]

How would it help to use gift certificates?

All they can do, is to set a current order to 0,-

If the customer have paid me $150
I need to issue a credit note of -$150

I won't help to just print out the original order, I want a new line in my order table, so it's trackable!

[Gomlers]

Sorry for double posting, but does anyone else have this issue?

It really should be possible to make a credit note "as simple as that"...

[Takoda]

[...] but does anyone else have this issue? [...]

Yes, me.

I'm in the early stages of setting up a shop (talk about a learning curve!), and don't quite understand why there's no facility for credit notes and/or refunds; I'd have thought that to be a fundamental requirement, but I'm new to this, so perhaps missed something obvious. How does everyone handle returned items?

The only thing I can think of is to use one of the add-ons that allows the facility for admin to log on as a customer to create an order, then edit it in admin (using another add-on?) to create negative quantities for the relevant items. And then do a manual refund on credit card or whatever.

I'll try it...

[Takoda]

Tried to use "Edit Orders" add-on to create negative item count in basket, which looked like it worked for a moment, but basket reverted to zero items...

... and now the "edit" button is not even available to re-edit this order, presumably because the order is now empty...