Install hangs on Welcome screen

[BigMike57]

Hi all, hope someone can help.

Total newbie.
Fresh setup.
local MS Server 2003 SP2 IIS 6.0
PHP 5.2.11
mySQL 5.1.40
ZenCart 1.3.8a

New server (to me), PHP and mySQL freshly installed.
phpinfo() seems to respond appropriately, and I am able to create/query db's through mySQL admin/query tools.

When I start the install, it hangs on the welcome screen.
No errors or messages of any kind. It just sits loading forever.

Had a similar experience trying to install osCommerce. (I read somewhere that ZC install was less buggy, so here I am.)

Thanks in advance.
Mike

[misty]

Don't see Apache mentioned.. did you install?
Easiest way to set up local server is to install/use Wamp.

[BigMike57]

Misty,

I am running IIS 6.0, not apache.
Followed the IIS install directions.

Thanks,
Mike

[DrByte]

Chances are something's amuck with your server configuration.

Point your browser at the zc_install/index.php?main_page=inspect&debug=ON ... and report what happens.

[BigMike57]

DrByte,

Here are the highlights of the inspect/debug.

db-type=mysql
db-prefix=
db-host=localhost
db-name=
db-user=root
cache_folder=
NONSSL CURL RESULTS: 0 => [PASS]
Array
(
[url] => http://www.zen-cart.com/testcurl.php
[content_type] => text/html
[http_code] => 200
[header_size] => 270
[request_size] => 159
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0.063
[namelookup_time] => 0.016
[connect_time] => 0.047
[pretransfer_time] => 0.047
[size_upload] => 22
[size_download] => 4
[speed_download] => 63
[speed_upload] => 349
[download_content_length] => 4
[upload_content_length] => -1
[starttransfer_time] => 0.063
[redirect_time] => 0
)



SSL CURL RESULTS: 28 => SSL connection timeout
Array
(
[url] => https://www.zen-cart.com/testcurl.php
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0
[connect_time] => 0.031
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
)



NONSSL (proxy) CURL RESULTS: 7 => couldn't connect to host
Array
(
[url] => http://www.zen-cart.com/testcurl.php
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0.125
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
)



SSL (proxy) CURL RESULTS: 7 => couldn't connect to host
Array
(
[url] => https://www.zen-cart.com/testcurl.php
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
)


System Inspection Results
Webserver =
HTTP Host = 192.168.1.225
Path_Translated = C:\Inetpub\wwwroot
Real Path = C:\Inetpub\wwwroot
Server Free Disk Space = 7.2 GB
PHP O/S = WINNT
PHP API Mode = isapi
PHP Max Execution Time per page = 30
Register Globals = OFF
MySQL Support = ON
PHP Version = 5.2.11
PHP Safe Mode = OFF
PHP Sessions Support = ON
PHP Session.AutoStart = OFF
PHP session.use_trans_sid = OFF
Suggested SQL Cache Folder = C:/Inetpub/wwwroot/cache
PHP magic_quotes_runtime setting = OFF
PHP magic_quotes_sybase setting = OFF
PHP GD Support = ON
GD Version = GD bundled (2.0.34 compatible)
PHP ZLIB Compression Support = ON
PHP OpenSSL Support = ON
PHP cURL Support = ON
CURL NON-SSL Capability = Okay
CURL SSL Capability = CURL requires SSL support. Please notify webmaster or hosting company. 28 => SSL connection timeout Click here for more info
CURL NON-SSL Capability via Proxy = CURL problems detected: 7 => couldn't connect to host Click here for more info
CURL SSL Capability via Proxy = CURL requires SSL support. Please notify webmaster or hosting company. 7 => couldn't connect to host Click here for more info
PHP Upload Support = ON upload_max_filesize=2M; post_max_size=8M
PHP Upload TMP dir =

View PHPINFO for your server Other System Information (For Reference Only)
The following info does not necessarily indicate any problem or configuration issue. It is simply for the sake of displaying it in an easy-to-find location.
PHP include_path = .;C:\php5\pear
PHP SMTP destination = localhost
PHP sendmail path =
PHP sendmail 'from' =
PHP open_basedir restrictions =
PHP Output Buffering (gzip) = ON
PHP FTP Support = ON
PHP XML Support = ON
PHP Session.Save_Path = C:\Inetpub\wwwroot\cache -->Writeable
File and Folder Permissions
In order for the installer to store the setup information you provide in the following pages, the configure.php files shown below need to be "writable".
includes/configure.php = Writeable
admin/includes/configure.php = Writeable
In order for many Zen Cart™ administrative and day-to-day functions to work properly, You need to mark several files/folders "Writeable". The following is a list of folders which need to be "read-write", along with recommended CHMOD settings. Please correct these settings before continuing installation. Refresh this page in your browser to re-check settings.

Some hosts may not allow you to set CHMOD 777, but only 666. Start with the higher setting first, and switch to lower values if required.
cache = OK
images = OK
includes/languages/english/html_includes = OK
media = OK
pub = OK
admin/backups = OK
admin/images/graphs = OK



For now, this server is offline, so SSL is not critical (yet).
Any suggestions to get me through to a sucessful install?

Thanks in advance for your help!

Mike

[DrByte]

What happens if you click the "Install" button on that page?

[BigMike57]

DrByte,

It hangs up.

The progress bar moves slowly to about 1/3, then hangs.
No errors, no progress.

Thanks,
Mike

[DrByte]

... and if you then manually set the URL to /zc_install/index.php?main_page=database_setup what happens?



It would really be much better if you used a more contemporary webserver than IIS6. One of the more recent Apache builds will be much easier on you.

[BigMike57]

Same thing... loads about 1/3 then hangs up.

I will take down IIS and install Apache over the weekend.

Will see what happens then.

Should I uninstall PHP & MYSQL and reinstall after Apache, or does in not matter?

Thanks,
Mike

[DrByte]

If you're just playing around with your own A/M/P stack, why not use a packaged bundle such as XAMPP or WAMP ? It'll save you a ton of time, and stop you from having to learn about running and tweaking webserver software.

For specific advice about running your own webserver, visit a forum dedicated to that topic, such as webhostingtalk.com



(FYI - If you intend to use a XAMPP/WAMP installer that uses the latest PHP version, currently PHP 5.3, you'll need the PHP 5.3 patch for Zen Cart, posted in the Announcements area.)