Not Receiving Emails

[jenny_jane]

First of all, I'm new to Zen Cart. Please excuse any questions that seem dumb, but I've exhausted all of my Googling efforts to try and find a solution.

I'm not receiving order confirmation emails to the customer or store owner. I've tried all of the options under Email Transport Method, but none work. This is how I currently have things set up:

http://store.yeskidzcan.com/ZenCart.png

This generates a page that says, "Email Error: SMTP Error: Could not connect to SMTP host." I set up the SMTP settings the same as I would have receiving emails via POP3. I'm not even sure if that's the way it should be done. I've contacted the mail server provider for help setting this up but haven't heard back yet.

I'm using Blue Host to host Zen Cart, but the email account is with another provider. I'm also not sure if that affects the email configuration.

One interesting thing is, through all of my various piddling around with Email options, I was able to generate one order confirmation email to the customer. The email came from [email protected]. However, I didn't receive an order confirmation to the store owner's email address.

Any advice is greatly appreciated. I'm losing my mind.

[DrByte]

I'm using Blue Host to host Zen Cart, but the email account is with another provider. I'm also not sure if that affects the email configuration.

That is likely the problem. Maybe the *other* email provider doesn't like receiving emails from a "server" since that's often how spam originates. Maybe you need to authorize your server as an allowed sender in their system and/or your MX records.
Those are matters you'll have to address with your mailserver and webserver support people.
You might find some guidance here:
http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails
http://www.zen-cart.com/wiki/index.p...Email_Problems

[jenny_jane]

Maybe you need to authorize your server as an allowed sender in their system and/or your MX records. Those are matters you'll have to address with your mailserver and webserver support people.

Well, I hope they get back to me soon and know how to fix it. Thanks for your response.