Which "Cannot Login to Admin" thread should I follow?

[tawebworks]

Zen Cart 1.3.8a.1.
GoDaddy Linux (shared) server.
Site has been working fine for months.
Wednesday, I get a call from my client that they cannot login. They said the problem presented itself on Tuesday. I try it on my computer. Same problem... it's not buying the correct login/password.
When we click to "Resend Password", they receive no message at the (correct) admin email address.
I've attempted actions from some of the threads, but so far to no avail.

I would really appreciate some kind guru starting me off in the right direction, since there are so many variations on this same theme.

Any kind takers?

[mprough]

This one I suspect http://www.zen-cart.com/wiki/index.p...ing_From_Hacks

~Melanie

[stevesh]

Probably, but you might try this first:

https://www.zen-cart.com/tutorials/index.php?article=2

[tawebworks]

OK. I tried the second suggestion first and got this error message:

Error

SQL query:

DELETE FROM admin WHERE admin_name = 'Admin';

MySQL said: Documentation
#1146 - Table 'sou0804408442841.admin' doesn't exist

Does this mean I need to change something in the MySQL code - or move on to first suggestion because my site has been hacked?

[mprough]

If you are using a prefix for your database tables, you'll naturally need to add that prefix to the table name above.
ie. "... FROM/INTO prefix_admin ...".

DELETE FROM sou0804408442841_admin WHERE admin_name = 'Admin'; 
INSERT INTO sou0804408442841_admin (admin_name, admin_email, admin_pass, admin_level) 
VALUES ('Admin', 'admin@localhost', '351683ea4e19efe34874b501fdbf9792:9b', 1);

Try this

~Melanie

[tawebworks]

Thank you for your suggestion, Melanie.

Here's the Error message I get when I run your code:

Error

SQL query:

DELETE FROM sou0804408442841_admin WHERE admin_name = 'Admin';

MySQL said: Documentation
#1146 - Table 'sou0804408442841.sou0804408442841_admin' doesn't exist

What is my next action?