Problem with PayPal when using IE8

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11 Jan 2010, 14:53

joebadd

New Zenner

Join Date:: Aug 2009
Posts:: 5
Plugin Contributions:: 0

Problem with PayPal when using IE8

We are using Zen Cart v.1.3.8 along with Website Payments Pro.
In IE8 when customers check out with Pay Pal and Pay Pal Express, they are taken to the Pay Pal log in page, asked to review info and click continue, then instead of an order conformation or being shown step 2 in the check out process, they are shown our log in page with no record of their cart. The check out process works as it should in all other browsers I have tried. IE8 in compatibilty mode, Firefox, Chrome, Safari all work fine. Any help as to where to look for the error would be appreciated. Let me know if more info is needed.

11 Jan 2010, 18:40

joebadd

New Zenner

Join Date:: Aug 2009
Posts:: 5
Plugin Contributions:: 0

Re: Problem with PayPal when using IE8

I believe I have fixed the problem. I changed the "check user agent" setting to off. My assumption was that Zen Cart did not recognize ie8 as a valid user agent. Is this valid logic?

11 Jan 2010, 21:02

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Problem with PayPal when using IE8

As with all of the settings in Admin->Configuration->Sessions, leaving settings at their default settings is the best choice unless you have a clear specific reason for doing otherwise.

There is almost no reason to ever turn the "check user agent" option on. Changing that and other settings in that screen almost always causes undesirable results.

12 Jan 2010, 12:42

first_action

New Zenner

Join Date:: Jan 2010
Posts:: 16
Plugin Contributions:: 0

Re: Problem with PayPal when using IE8

joebadd:
I believe I have fixed the problem. I changed the "check user agent" setting to off. My assumption was that Zen Cart did not recognize ie8 as a valid user agent. Is this valid logic?

Where do i find this 'check user agent' setting?