All emails work for me EXCEPT Order Confirmation? (with custom rewritten checkout)

[brmacrae]

ZenCart 1.3.8a

Admin is getting the "New Customer" email, but NOT the "Order Confirmation" email.

We are on a GoDaddy dedicated host.

The forced Email that we can send from the Admin control panel works fine.

???

What could be wrong? Followed some suggestions in other threads, ie switching from SMP to PHP and have no difference. Also tried "SendMail".....does not work.

This USED to work....until a month or so ago...??


Help:)

[tino.schlegel]

Have you checked your spam folder? And did you try this with different email accounts?

Its obviously not an email problem, since other emails work. It can only be that you modified the order process, so that the email is not sent or the email is sent but not delivered to you email account

[brmacrae]

Tried with 3 different email accounts, its not in the spam folders either.

[DrByte]

If you've changed or deleted the email address those emails are sent to, then naturally they won't appear elsewhere.
Admin->Configuration->Email Options->Send extra order confirmation emails to xxxxxx

[brmacrae]

Here's what it looks like:

thecornertoystore###################### is my email address:


E-Mail Transport Method PHP Info
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails true Info
Send E-Mails true Info
Verify E-Mail Addresses Through DNS false Info
Email Archiving Active? false Info
E-Mail Friendly-Errors false Info
Email Address (Displayed to Contact you) cornertoystore###################### Info
Email Address (sent FROM) [email protected] Info
Emails must send from known domain? Yes Info
Email Admin Format? TEXT Info
Send Copy of Order Confirmation Emails To <cornertoystore######################>
Send Copy of Create Account Emails To - Status 1 Info
Send Copy of Create Account Emails To cornertoystore###################### Info
Send Copy of Tell a Friend Emails To - Status 1 Info
Send Copy of Tell a Friend Emails To cornertoystore###################### Info
Send Copy of Customer GV Send Emails To - Status 1 Info
Send Copy of Customer GV Send Emails To cornertoystore###################### Info
Send Copy of Admin GV Mail Emails To - Status 1 Info
Send Copy of Customer Admin GV Mail Emails To cornertoystore###################### Info
Send Copy of Admin Discount Coupon Mail Emails To - Status 1 Info
Send Copy of Customer Admin Discount Coupon Mail Emails To cornertoystore###################### Info
Send Copy of Admin Orders Status Emails To - Status 1 Info
Send Copy of Admin Orders Status Emails To cornertoystore###################### Info
Send Notice of Pending Reviews Emails To - Status 1 Info
Send Notice of Pending Reviews Emails To Corner Toy Store <cornertoystore######################>, Jon Maue <[email protected]> Info
Set "Contact Us" Email Dropdown List Info
Allow Guest To Tell A Friend true Info
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 1 Info
Send Low Stock Emails To cornertoystore###################### Info
Display "Newsletter Unsubscribe" Link? true Info
Audience-Select Count Display true Info
SMTP Email Account Mailbox Info
SMTP Email Account Password Info
SMTP Email Mail Host Info
SMTP Email Mail Server Port Info
Convert currencies for Text emails &pound;,£:&euro;,€ Info

[brmacrae]

Send Copy of Order Confirmation Emails To <cornertoystore######################> This does NOT come through.

Send Copy of Create Account Emails To cornertoystore###################### Info This DOES come through.

(to confirm, I've put in 3 different email addresses which I have access to, placed an order with the store, and the email did not arrive at ANY of the email addresses.....some are GMAIL accounts, some are not).

[DrByte]

When an order-confirmation email is sent, it is sent to both the customer's email address (as entered by the customer) and the admin's email address (as entered by you in the fields discussed above).
Are the customers' emails arriving? Is the problem isolated to just your admin emails?
After the emails are sent, the customer is redirected to the checkout_success page. Is that happening? Or is the customer seeing a blank page or maybe an error message?

[brmacrae]

OK.........

I have figured out what is happening.

We had a bit of custom code put into our ZenCart when the original programmer designed it. Currently, here is what happens.


1) Customer creates account (we get email)
2) They click products to add to cart
3) They click Checkout
4) they enter shipping address
5) they confirm shipping order is how they want it

6) =====They get a screen which tells them that Admin is going to check their order, adjust shipping charges, and they'll get an email telling them their order is finished====== (I NEED an email generated to both customer and Admin at this point)

7) Admin logs in, adjusts shipping amounts, and OK's the order (I currently get an email at this point, but I need it in step 6 listed above)

8) they get email with total amount, please click the link to log in and pay.

9) They log in and pay, and we fill the order.


If you are wondering, we had this step added to allow us to adjust shipping cost, apply discount, put international shipping charges in, etc etc.

Do you have any recommendations? Thanks! Ben

[DrByte]

That's a completely customized checkout flow. If the original programmer you used can't fix what they broke for you, then you'll need to have a programmer reverse-engineer what has been done and put back the missing original functionality, and then of course make sure that whatever customizations you desire are still functioning.