Download links not showing all the time...

[thysm00]

Hi,
I've been encountering some problems lately with the download links associated with my products.

Sometimes people get the download links, and sometimes they don't... there is no rule, even with the same people. The worst is that in an order containing multiple products, some have the links and the other don't...
This did not happend before and i suspect a database problem as the attributes are set the right way...
If this has happend before to somebody or if you have an idea, please let me know.

If you also have an idea of how i could just reset the database and then import all the orders (and of course the download links). I really need to fix this as i sell mostly downloads.

[kobra]

What do you have for DB backups?
What range of time?

[thysm00]

Well sorry i did not answer earlier... i thought the posting failed as i tried to send it from my iphone so, sorry again mods, i did not want to insist...
Anyway, the backups i have are pretty old or too recent since i have the (bad now that i need it) habit to replace the old one with the new ones...
But do you think that a database comparison could help me?

[DrByte]

How *exactly* are your attributes set up? If you are allowing the customer to NOT select a required option, then the item will get into the cart without the required option, thus causing the corresponding download link to never be generated.

https://www.zen-cart.com/tutorials/i...hp?article=190
https://www.zen-cart.com/tutorials/index.php?article=57
https://www.zen-cart.com/tutorials/index.php?article=71

[thysm00]

The links are set up following the zencart guide and i hided the attribute box in css (display:none;) you can check it on my website, there is no way to do anything else but clicking on the buy button.

The strangest thing is that this never happened before (and i did not change anything in my products), the first cases happened in december.

[DrByte]

Well, without seeing the page, or knowing exactly how you have each set up, it's almost impossible to help you.

It's also not clear whether the files are listed with each product in the order details, or if only the products are listed without the files.

[thysm00]

ok sorry,

here is the website, i thought i had it in my signature...

acousticsamples.net

and here is for example the normal email i get after a purchase:

Products
------------------------------------------------------
1 x Kontr V3 = €5
Download URL
Download 2 URL
------------------------------------------------------
Sub-Total: €5
Download only ( ): €0
Total: €5

But sometimes, it just misses the Download URL and Download 2 URL lines and it looks like this, i fount that when the email looks like this, the links are not present in the user account as if the product had no attributes:

Products
------------------------------------------------------
1 x Kontr V3 = €5
------------------------------------------------------
Sub-Total: €5
Download only ( ): €0
Total: €5

This is when the client does not get his download links (and sometimes, even on the same order, some links appear and some don't). I installed the edit orders after that to be able to remove the product and then add it again so it will add the download links.

[DrByte]

But sometimes, it just misses the Download URL and Download 2 URL lines and it looks like this, i fount that when the email looks like this, the links are not present in the user account as if the product had no attributes:

Products
------------------------------------------------------
1 x Kontr V3 = €5
------------------------------------------------------
Sub-Total: €5
Download only ( ): €0
Total: €5

That's symptomatic of the customer not selecting the attributes before clicking Add-to-cart.
Merely hiding attribute choices via css doesn't absolutely prevent the customer from unchecking options that can be unchecked.

So, if you've set up your options using checkboxes and/or haven't set each to be auto-selected as default, it's not surprising that you're having the problems you describe.

Additionally, if you've copied add-to-cart links for your products and pasted them someplace else on your site to attempt to allow add-to-cart operations from other places on your site, it's possible that those links are causing you problems since they won't include any download attribute details in the links.

This is when the client does not get his download links

Naturally.

[thysm00]

Ok thanks, i think i understand, but where can i set this default value?
About the links, i did not change anything i'm just setting the add to cart button in an absolute positionned div in order to have it on top of the description, but in the all products page, yep, i copied a link... so that might be it... how do you create a proper link with attributes?

Thanks again for helping me out!

[DrByte]

yep, i copied a link... so that might be it... how do you create a proper link with attributes?

With attributes, it's always best to link to the product page, and NOT to an add-to-cart or buy-now button.