Email Address Exporter: 500 - Internal server error

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19 Jan 2010, 04:10

windsor1975

New Zenner

Join Date:: Jan 2010
Posts:: 39
Plugin Contributions:: 0

Email Address Exporter: 500 - Internal server error

Using: Zen Cart v1.3.8a/v1.3.8

I uploaded all files in the proper place for the Email Address Exporter and I get a 500 error when heading to the Export function.

I don't have access to the server to show friendlier errors and don't really know if I even can... I'm on a Windows server.

Please help :)

19 Jan 2010, 07:40

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Email Address Exporter: 500 - Internal server error

500 errors are normally an incorrect file permission

19 Jan 2010, 15:56

windsor1975

New Zenner

Join Date:: Jan 2010
Posts:: 39
Plugin Contributions:: 0

Re: Email Address Exporter: 500 - Internal server error

No, I don't think that's the case... I had a 500 error because I forgot to put a semi-colon at the end of a PHP command once... I think it's a general error... and if it were a permission error, a better response would be to tell me how it pertains to the email address exporter and how to fix it :)

20 Jan 2010, 02:29

windsor1975

New Zenner

Join Date:: Jan 2010
Posts:: 39
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Re: Email Address Exporter: 500 - Internal server error

Anyone have a response to this? I realize that I'm not providing a whole lot of information but that's all I know... maybe it's just something small that I forgot?

I tried reinstalling it a couple of times...

are these the only files I need??

/admin/email_export.php
/admin/includes/boxes/extra_boxes/email_export_tools_dhtml.php
/admin/includes/extra_datafiles/email_export.php
/admin/includes/languages/english/email_export.php

That's all that came in the download. I didn't edit any of them and I didn't rewrite any files... they were all new...

Any help would be great!
Thanks!

20 Jan 2010, 03:08

mprough

Totally Zenned

Join Date:: Nov 2007
Posts:: 4,260
Plugin Contributions:: 34

Re: Email Address Exporter: 500 - Internal server error

windsor1975:
Anyone have a response to this? I realize that I'm not providing a whole lot of information but that's all I know... maybe it's just something small that I forgot?

I tried reinstalling it a couple of times...

are these the only files I need??

/admin/email_export.php
/admin/includes/boxes/extra_boxes/email_export_tools_dhtml.php
/admin/includes/extra_datafiles/email_export.php
/admin/includes/languages/english/email_export.php

That's all that came in the download. I didn't edit any of them and I didn't rewrite any files... they were all new...

Any help would be great!
Thanks!

2 things

Running Apache? if yes check your htaccess file, as kobra is correct 500 is not a general error... even for Win, it is a server error

What are the CHMOD (permissions) of the uploaded files?

~Melanie