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Internal Server Error

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22 Jan 2010, 18:11

bexley

New Zenner

Join Date:: Dec 2009
Posts:: 47
Plugin Contributions:: 0

Internal Server Error

Hi can anybody cast some light on this.
I had the cart working fine untill I tried tio install the OZPOST module and I must have realy messed up so I deleted it all and wanted to start again but all I get now after the Hello Thank you for loading Zen cart page. I click on begin installation and then get the error below.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 mod_perl/2.0.4 Perl/v5.8.8 Server at

22 Jan 2010, 18:14

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Internal Server Error

Check that your folder and file permissions are what they should be on your server

22 Jan 2010, 19:14

bexley

New Zenner

Join Date:: Dec 2009
Posts:: 47
Plugin Contributions:: 0

Re: Internal Server Error

yes tried that even tried making them all 777 just to test but nothing yet. I am uploading a fresh set of files just in case something got corrupt. I do have backups of files I changed but cant get to that point again yet
Steve

22 Jan 2010, 19:40

bexley

New Zenner

Join Date:: Dec 2009
Posts:: 47
Plugin Contributions:: 0

Re: Internal Server Error

Have just uploaded afresh set of folders and files and made sure that the attributes are correct but I still get Internal server error and now surly it must be at the server end and so I may have to wait for 2 days as server support sort of is no existent at weekends
Thank for your replay anyway
Steve

22 Jan 2010, 19:42

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Internal Server Error

Can you get just a html page to process?

22 Jan 2010, 19:51

bexley

New Zenner

Join Date:: Dec 2009
Posts:: 47
Plugin Contributions:: 0

Re: Internal Server Error

yes index.html works fine
steve

22 Jan 2010, 19:55

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Internal Server Error

Many servers/hosts have settings for permissions where a php file at 777 will error

22 Jan 2010, 20:02

bexley

New Zenner

Join Date:: Dec 2009
Posts:: 47
Plugin Contributions:: 0

Re: Internal Server Error

Yes but I have had the zen cart working and used 777 before
I have just run a little test.php and that throws up an Internal server error as well the test was
<?
phpinfo();
?>
and called it test.php and placed it in the public_html folder it still throws up an Internal Error
steve

22 Jan 2010, 20:07

bexley

New Zenner

Join Date:: Dec 2009
Posts:: 47
Plugin Contributions:: 0

Re: Internal Server Error

Can you please tell me the correct attribute for the PHP files.
most are at 644 after uploading to the server
steve

22 Jan 2010, 20:22

#10

kobra

Black Belt

Join Date:: Aug 2005
Posts:: 31,500
Plugin Contributions:: 4

Re: Internal Server Error

This is dependant upon how the server is setup
Your host should have a knowledgebase item for this

But 644 is one normal setting for php files

22 Jan 2010, 20:32

#11

bexley

New Zenner

Join Date:: Dec 2009
Posts:: 47
Plugin Contributions:: 0

Re: Internal Server Error

Ok looked again at the server that host my domain and looked all over it for help signs and it seems that I had recreated the database and that takes time for the server to react to it and now for no reason at all it just popped back in and now works. I'm thinking somebody there saw a red flag and put out the fire. Just wish they whoever they are would let people know when something is down or not working.
Thanks all for your concern and help. I'm very new to mysql and php but I will get it licked.
Regards and thanks Steve