Blank Admin Page After Installation - Hosted on Godaddy

[hikenny]

Hi Zenners!

I just installed the latest version of Zen Cart on my website hosted on Godaddy.

Here the details:
Zen Cart 1.3.8a
Installed/downloaded on: September 12, 2008
Domain name: domainname.com
URL: domainname.com/zencart/
Admin URL: domainname.com/zencart/admin/login.php
FTP path: /zencart/
Server technologies: LINUX, PHP 5.1, CGI 2.0, PERL 5.0, PYTHON 2.4, RUBY 1.8.4, MYSQL 4.0.27, 4.1, 5.0

Problem:
After installation completed, the store-front (/index.php) work fine and there are no error messages, but when I try to access the admin page (/admin/index.php), it does not load and display blank page. (IE: loading... forever; FireFox ErrMsg: Redirect Loop).

I have read through all the posts on this forum and tried out all the mentioned methods or solutions but unfortunately nothing does help. I even contact Godaddy's technical support for assistance but I have been told to consult Zen Cart technical personnel, because this is not their (Godaddy's) issue.

However, I have been working on the solution for about a week, all the following methods I have tired but still can't figure it out what's wrong:

1. Ensure the browser and Firewall allowed to accept cookies.

2. Ensure no file is uploaded with 0 byte.

3. Verify the admin configuration at /admin/includes/configure.php:
Set all HTTP/HTTPS SERVER to http://domainname.com (without prefix "www.", this is Godaddy's inistial setting, the prefix is not require.)
Set ENABLE_SSL_CATALOG & ENABLE_SSL_ADMIN to 'false'
Set SQL_CACHE_METHOD to 'none'

Full admin/includes/configure.php info:

define('HTTP_SERVER', 'http://domainname.com');
define('HTTPS_SERVER', 'https://domainname.com');
define('HTTP_CATALOG_SERVER', 'http://domainname.com');
define('HTTPS_CATALOG_SERVER', 'https://domainname.com');
define('ENABLE_SSL_CATALOG', 'false');
define('ENABLE_SSL_ADMIN', 'false');
define('DIR_WS_ADMIN', '/zencart/admin/');
define('DIR_WS_CATALOG', '/zencart/');
define('DIR_WS_HTTPS_ADMIN', '/zencart/admin/');
define('DIR_WS_HTTPS_CATALOG', '/zencart/');
define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');
define('DIR_FS_ADMIN', '/home/content/d/o/m/domainname/html/zencart/admin/');
define('DIR_FS_CATALOG', '/home/content/d/o/m/domainname/html/zencart/');
define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'dbname.secureserver.net');
define('DB_SERVER_USERNAME', 'dbusername');
define('DB_SERVER_PASSWORD', 'dbpassword');
define('DB_DATABASE', 'dbusername');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/home/content/d/o/m/domainname/html/zencart/cache');

4. Ensure the configure.php in /admin/includes and /includes are set to chmod 444.

5. Ensure the Database was created successfully.

6. Ensure website is CGI support and PHP version 5 and above. (I am using Godaddy's Deluxe Hosting plan hence the CGI support is enabled)

7. Read through the tutorials and tried all the instruction mentioned:
- I can't login to the Admin after installing Zen Cart
(https://www.zen-cart.com/tutorials/index.php?article=84)
- I am getting a blank page (or blank part of a page)
(https://www.zen-cart.com/tutorials/index.php?article=82)
- When I log into Admin, first page is slow or it just hangs forever.
(https://www.zen-cart.com/tutorials/index.php?article=81)
- I can't stay logged in to my Admin area -- or -- PHP Session Handling isn't working for me.
(https://www.zen-cart.com/tutorials/i...hp?article=281)

8. Uninstall / Re-install the Zen Cart, drop/delete DB and install new DB for Zen Cart

9. Install Zen Cart 1.3.8 from Godaddy's HostingConnection Site (https://hostingconnection.godaddy.com). The reason doing this is because to avoid the issue of "uploaded 0 bytes file" through FTP and also use the "friendly & compliance version" web application that already verified by Godaddy.

10. Install Zen Cart 1.3.8a onto my other website that hosted on other web hosting. Results- work perfectly, no issue with the same setting and configuration. (It proved that my computer's Browser and Firewall setting has no problem)

11. Changed setting:
- Set version_check=off in skip_version_check.ini file
- Tried renaming the .htaccess in the admin/includes directory, but it can't solved the problem.
- "cache" folder set to read/write (chmod 777)

12. Tried to load the admin page with/without the prefix (www.) e.g http://www.domainname/zencart/admin/login.php and http://domainname/zencart/admin/login.php

All these suggestions/solutions/methods don't work, I have no idea what to do now…

Any help would be much appreciated.

Best Regards,
Kenny

[stevesh]

I assume you've searched the forum for admin loop.

Do you have any redirects set up?

Are you prepared to switch hosts?

[hikenny]

Hi stevesh, thanks for your quick reply.

1. Yup, I did searched for all the related threads in this forum for the past few days, unfortunately none of it does help me to solve the problem.

2. I did not setup any redirect (file) nor domain masking/forwarding.

3. I do not expect to change the web hosting vendor. My clients have been using Godaddy for a long time and they are satisfied with Godaddy's package and service. And now they are ready to enable the shopping cart for the online store-front. Changing of web hosting will affect their daily biz operations and it is a big challenge to conduct a change for large number of user's setting (such as MS outlook, login, file manager and etc).

Headache

Btw, here is more info on the hosting:
PHP version: 5.2.5
Web Hosting: Godaddy - Deluxe Plan, Linux OS

I believe it is not PHP version issue, because I have tested Zen Cart 1.3.8a on other web hosting with PHP 5.2.5 and 5.2.6, it work fine.

And I guess it is some sort of session, re-directing, htaccess or server setting issue with Godaddy, but they refuse to take action and do not provide alternative solution. (As I already told them that I installed the Zen Cart from their compliance web applications list, Godaddy tech support should have experience in solving this issue.)

Well, I like to use Zen Cart. If worst come to worst and problem still can't be solved, I have no choice switch to osCommerce or CRE Loaded. But this is not what I wanted.

Thanks a lot,
Kenny

[dbltoe]

If you are within the "trial" period, I'd RUN to another host. Otherwise, you're building your house on a swamp.

[hikenny]

If you are within the "trial" period, I'd RUN to another host. Otherwise, you're building your house on a swamp.

The house is already on the swamp.
I just takeover the shopping cart project.

[dbltoe]

can you post a link to the swamp?

[hikenny]

Thanks dbltoe, here you go:

Store-front URL:
http://www.branded1.com/zencart

Admin area URL: (Problem- Page is blank)
http://www.branded1.com/zencart/admin

Note:
- I installed it through Godaddy's HostingConnection (https://hostingconnection.godaddy.com)
- Above is a development (non-production) website.
- This is a fresh installed Zen Cart 1.3.8. All setting on this Zen Cart is auto-configured by Godaddy.

Below is the content of configure.php in admin/includes/

define('HTTP_SERVER', 'http://branded1.com');
define('HTTPS_SERVER', 'https://branded1.com');
define('HTTP_CATALOG_SERVER', 'http://branded1.com');
define('HTTPS_CATALOG_SERVER', 'https://branded1.com');
define('ENABLE_SSL_CATALOG', 'false');
define('ENABLE_SSL_ADMIN', 'false');
define('DIR_WS_ADMIN', '/zencart/admin/');
define('DIR_WS_CATALOG', '/zencart/');
define('DIR_WS_HTTPS_ADMIN', '/zencart/admin/');
define('DIR_WS_HTTPS_CATALOG', '/zencart/');
define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');
define('DIR_FS_ADMIN', '/home/content/h/i/k/hikenny/html/branded1/zencart/admin/');
define('DIR_FS_CATALOG', '/home/content/h/i/k/hikenny/html/branded1/zencart/');
define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'XXXXXXXXXX.secureserver.net');
define('DB_SERVER_USERNAME', 'XXXXXXXXXX');
define('DB_SERVER_PASSWORD', 'XXXXXXXXXX');
define('DB_DATABASE', 'XXXXXXXXXX');
define('USE_PCONNECT', 'false');
define('STORE_SESSIONS', 'db');
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/home/content/h/i/k/hikenny/html/branded1/zencart/cache');

Best Regards,
Kenny

[stevesh]

Configure.php looks OK.

One thing I would try is doing the install manually with an FTP client rather than through the GoDaddy installer.

I've never been a fan of auto-installers like that one or Fantastico.

Just upload all the files to the directory of your choice, create a database, and point your browser to the root of the Zencart installation to start the GUI installer.

I have never used GoDaddy, but if their control panel file manager has an 'extract' function, as CPanel does, one way to save time and minimize corrupted files is to upload the Zencart zip file and extract it on the server.

[hikenny]

Sure, I will manually install the Zen Cart 1.8.3a onto another direcotry @ http://www.branded1.com/zencart2.

Will post the update here once its done.

Thanks,
Kenny

[hikenny]

Sigh, no luck.

After mannually installation, it is still having the same problem. The Admin page is load nothing:

http://www.branded1.com/zencart2/admin/login.php

Btw, I believe it might be the physical file path issue, because I just installed the Zen Cart on another deluxe hosting account (also Godaddy), it has no problem to load the Admin page. The different is I have several domains hosted on the problem deluxe hosting plan. Will try to figure it out and post it up here if there's any update.

Thanks for your help however,
Kenny