Help! Download Product Not Working With IE 8?

[imacamper]

Hi,

I set up a PDF file as a downloadable product in my store. You can see that product here:

http://alchemistswarehouse.com/store...d-tricks-vol-1

When I set it up a month ago, I tested with both Opera 10 and Internet Explorer 8 and had no problems. However recently the download has quit working. I don't get any specifc error. Just a blank page and no file. I did notice the download counter decrements each time I attempt to download.

I've checked my error log on my web host and see no errors. I also found this mod:

http://www.zen-cart.com/index.php?ma...roducts_id=860

and installed it. However something is wrong as no error logs are being generated in ./cache. Yes, I have set permissions on ./cache to 777 just to be sure. Still no logs.

Any ideas on how I might track down this issue?

Thanks,

Drew

P.S. If any kind soul is willing to go through the download process, I promise I will remove your email address upon request and not "spam" you with magic store specials. ;)

[stevesh]

I got a 404 page when I tried to download the file from the checkout success page in IE8. Then I opened Firefox, logged in, went to My Account and tried to download it from there, but got an 'unknown error' message. A permissions thing, maybe?

[imacamper]

Thanks for checking. Perms on download file are 644 so should not be a problem. I'm stumped! Any other ideas? I'd sure like to see some logs...

Thanks,

Drew

[floydsch]

Drew,
Did you receive help with your question about getting the download to work? I'm new to Zen (started a week ago), and I can't get my digital products to download, plus I keep getting the message, 'Sorry, we're not shipping that right now.'

Floyd

[eentje]

If you get a shipping message then you probably have set up the download article wrong.

In my first try i had this wrong:

Downloads know there are no shipping costs automatically due to the fact that you added a Download filename to the Attribute.
Thus, Downloads should NOT be marked as Always Free Shipping, and should NOT be marked as Virtual Products.

Mandatory reading:
https://www.zen-cart.com/tutorials/index.php?article=71

[imacamper]

Floyd,

I'm still having this particular issue. However I do know that downloads work as my product worked fine up until a few days ago. I don't know what changed to cause the current problem. My next step is to just remove the product from the catalog and then try setting up again.

Cheers,

Drew

[imacamper]

It seems that Opera 10 downloads OK. However Both IE 8 and Firefox 3.x do not. I ran a packet trace after clicking the download link. With IE and Firefox, the download starts and then after about 30 packets, the web server sends a "TCP Window Full" and the browser send "TCP ZeroWindow". This is followed by a keep alive from the web server and another ZeroWindow from the browser. The session ends with a RST/ACK from the browser.

Any ideas?

Thanks,

Drew

[imacamper]

I don't know if this is an actual bug but I am stumped and request the help from those that may know the internals of Zencart.

I'm using Zencart 1.38. I created a downloadable product about 2 months ago and it's worked fine until recently. But in the past week or so, downloads have quit working with Internet Explorer and Firefox. However they still work with Opera 10.

I ran a packet trace after clicking the download link. With IE and Firefox, the download starts and then after about 30 packets, the web server sends a "TCP Window Full" and the browser send "TCP ZeroWindow". This is followed by a keep alive from the web server and another ZeroWindow from the browser. The session ends with a RST/ACK from the browser. With Opera, the file transfer completes successfully without any ZeroWindow packets.

So is this a bug? Or do I have something misconfigured in my Zencart installation?

I'm stumped. Help?!?

I originally posted about my trouble here:

http://www.zen-cart.com/forum/showthread.php?t=146724

Thanks,

Drew

[kobra]

How do you have this setup and what type of server are you on and details?
https://www.zen-cart.com/tutorials/i...hp?article=292

[kobra]

How do you have this setup and what type of server are you on and details?
https://www.zen-cart.com/tutorials/i...hp?article=292