catagories question

[stevesh]

the only thing i have noticed is that prople are reluctant or not willing to really help troubleshoot issues with 3rd party templates on here for some reason.

Two reasons, mostly:

1. Template Monster templates often edit core files in addition to overridable template files, so there isn't any way for us here in the forums to test changes before we advise you, as we can with changes made in the stylesheet. We would have to have the template in question installed to offer advice, and it obviously isn't reasonable to expect the volunteers here to buy all of TM's templates.

2. You paid good money for that template. You should, it seems to me, expect the people to sold it to you to help you fix it if it doesn't work. Too often, they won't, which is another reason most here recommend against using them.

All that said, many people here, including me, routinely help with TM template problems.

[nevada]

i can understand not wanting to offer support on the template. a question i asked was about a standard zen cart feature but im not a pro so i could be wrong. its why i bought template in the first place. i dont have the time to learn php. i wish i did becuase it does seem interesting. i just get the vibe that its more and an anti-template monster thing than not wanting to help. i dont know i am probably wrong. i will say that i have submitted a ticket for assistance with mine and template monster gave me support. i gues maybe other peoples experiences were different.

[stevesh]

The question you originally asked was a Zencart question, but it's something that can be template-driven, especially by TM templates, which, as I mentioned, often change core functions. That's why the whole TM thing started.

I'd agree that the 'vibe' here can seem unreasonably anti-TM, but there are reasons, especially for those who have been around here a while and see the same issues with the same shoddily-coded templates time and again. You'll have to forgive us our occasional crankiness and be glad you didn't ask about a TM problem on a GoDaddy-hosted site .