Reward Points Module Urgent Help Please Please!

[dariocdj]

Hello everybody, i'm a Reward Points Module newbie. First of all excuse me for my bad english.

I've installed the module and everything goes perfectly.
I've set up global ratio, points displayed correctly in product info, point displayed correctly in shopping cart and in sideboxes.

Now when a customer confirm an order appear in total the voices Point Earned : number of points correct.
Then i change the status of order to "updated" as requested on configuration but NO point pass from shopping cart to earned or pending. They remain on shopping cart. Also if order is closed.

0 point earned
0 point pending

If i go to my account profile (customer level) and see the order history selecting an order, on the sideboxes appear me :

36 points in shopping cart
0 points earned
0 points pending

Same thing in admin area under customer reward points:
I've selected customer and 0 points earned and pending appear me.

What's wrong ?
Please help me, next week my shop must be online !

Thanks
Dario

My Zen Cart Version is 1.3.8a running on a linuxbox with PHP: 4.4.4 and MySQL 5.0.27 Patch Database: 1.3.8 fresh installation.

[dariocdj]

Tried also to switch configuration-reward points status track to advanced and clic the various setting.
When i update an order or ship nothing change to point (and in settings obviously it's not on IGNORED)....

[bhizzy]

I am looking for the same answers - any luck?

[jill8026]

Same problem here......