Admin Simple Create Order [Support Thread]

[DrByte]

I'm guessing DML73's next post will finally say the "why" behind the inquiry ... and I suspect it'll be because they want to take telephone or mail orders and enter them in their store for central record keeping ... which is certainly a good idea.

Someone else asked the very same thing recently: http://www.zen-cart.com/showthread.p...33#post1182333

[DivaVocals]

I'm guessing DML73's next post will finally say the "why" behind the inquiry ... and I suspect it'll be because they want to take telephone or mail orders and enter them in their store for central record keeping ... which is certainly a good idea.

Someone else asked the very same thing recently: http://www.zen-cart.com/showthread.p...33#post1182333

Oh I do get the "why".. my point was that doing this in an ecommerce program will still require a payment placeholder to enter the order.. a telephone order would at least collect the intended method of payment..

[DrByte]

Yup. And they can always update the order's status via the Admin, even adding any other additional comments as necessary, just like with any other order.

[DML73]

Ok, here comes the reason why I need to be able to create an order without payment.
1. A customer places an order for two identical T-shirts through regular checkout, paying by credit card.
2. I forward the order to a 3rd party fulfillment company (using an integration module) who pick, pack and ship the order for me.
3. The customer receives the two T-shirts but decides that he want to return one of them for a smaller size.
4. After I receive the returned T-shirt I need to create a new order (not a new customer) for a smaller size T-shirt so I can forward this order to the fulfillment company so they can ship it for me. Since the customer already paid for the order I can’t charge him again, so that’s why I need to be able to create an order without payment.

[DivaVocals]

Ok, here comes the reason why I need to be able to create an order without payment.
1. A customer places an order for two identical T-shirts through regular checkout, paying by credit card.
2. I forward the order to a 3rd party fulfillment company (using an integration module) who pick, pack and ship the order for me.
3. The customer receives the two T-shirts but decides that he want to return one of them for a smaller size.
4. After I receive the returned T-shirt I need to create a new order (not a new customer) for a smaller size T-shirt so I can forward this order to the fulfillment company so they can ship it for me. Since the customer already paid for the order I can’t charge him again, so that’s why I need to be able to create an order without payment.

I understand. WHY.. you still cannot do this without a payment module. In the case of a manual order you do have to record some sort of payment/credit against this order. You need to record that the order is already paid otherwise. You records are skewed. This has ABSOLUTELY NOTHING to do with whether or not you collect a payment from the customer. It has everything thing to do with checks and balances. If you are going to do this properly, you would process a credit against the order to show the shirt coming back and a transaction for the shirt going out. This doesn't require you to collect a payment from your customer.. this is about proper record keeping practices.. Please review my previous post on this. I try to clarify how a payment method is a necessary part of a manual order process. The payment modules I suggested are perfect for what you are trying to achieve because they are about recording the transaction.. not about processing a credit card transaction. Any ACTUAL payment collection would have to happen OUTSIDE a manual order.

[DML73]

Thanks, maybe I didn’t explain clearly. My main problem is how I practically can send the order to my fulfillment company.

Take the example with the T-shirts. The original order was for two T-shirts, then the customer returns one T-shirt, this means that I need to send an order to my fulfillment company for only one T-shirt. How can I do this when the original order was for two T-shirts? I can't split the order since the shirts has same part number.

Keep in mind all the time that I have to be able to send an order to my fulfillment company for only what is returned from the customer.

I really don't understand how this can be done with the method you mention above. Could you possibly give me a practical example of the exact steps?

[DML73]

Another thing I was thinking about assuming I could use the method you described earlier, how can I "process a credit against the order to show the shirt coming back and a transaction for the shirt going out"? You help is much appreciated.