Email width differs if language changes

**orange_juice** · 30 Mar 2010, 01:46 PM

Hallo,

I am currently using 2 languages in my shop, English and Greek and I am using text emails.

During the creation of new account, if this is performed in English, everything works fine.

If it is performed in Greek, the relevant Greek email is sent, however, the width of the email is narrower.

I have created the folder email/gr copying all the files from email directory but surely this is not the issue ...

Why is that happening? Is there somewhere an entry which calls other email template than email_template_welcome.html when the Greek language is used? How can I follow what causes this format?

Kind regards,
orange_juice

**DrByte** · 30 Mar 2010, 08:53 PM

In Zen Cart v1.3.x, the /email/ folders are not used for generating text-only emails. They are only used for HTML-Formatted emails.

Thus, any and all email content for your text-only messages is contained entirely inside your language files.

**orange_juice** · 30 Mar 2010, 10:18 PM

Thank you very much for your answer.

When I go to Admin -> Customers -> Email and write in english, the email received appears with normal width.

If I write in Greek, the email received appears with half the width.

Here is an example:

-----------------------------------------------------------------------
σδφποξσδ φποσκδφ ποσκδφ ποςερ ποσδφ
ποσξεδφ ποσκδφ [0ι;ς [οσδφπ οαξκσδ
ολξσδφοπ ιξσδω ιηζδχψι υγβσαδφ ιθηβδωψ
κβξασδφ κθξζσδφ κθξνσαδφιθ ξκνσδφθκξ
νσδφ
This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
***********removed******
This e-mail is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.
---------------------------------------------------------------------------------------

I assume that this raw text email has nothing to do with the language settings, but I am completely unaware of the parameters that define it. Is there a text-email css file?

My shop successfully uses UTF8 characters.

This happens either with Configuration -> Email Options -> E-mail transport method= PHP or SMTPAUTH

Where do you think I should start looking?

Kind regards,
orange_juice

**DrByte** · 30 Mar 2010, 10:26 PM

I'm not aware of anything within Zen Cart that will intentionally limit the width of emails composed in a certain language.
It definitely has nothing to do with the Email Transport Method.

However, perhaps if you're using lots of multi-byte characters maybe it's treating each multibyte character as multiple characters and using that to limit the length.

If you change to using HTML-formatted emails for everyone, do the messages come through as desired?

**orange_juice** · 30 Mar 2010, 10:38 PM

I have enabled Use MIME HTML When Sending Emails from Configuration -> Email options, I sent both language emails using the rich text area but the result is the same.

(Whom should I contact to remove my email from the above post?)

Kind regards,
orange_juice

**DrByte** · 30 Mar 2010, 10:45 PM

Originally Posted by orange_juice

I have enabled Use MIME HTML When Sending Emails from Configuration -> Email options, I sent both language emails using the rich text area but the result is the same.

By "the result is the same", are you saying you still received a text-only message? or an HTML-formatted message which was shortened?

Originally Posted by orange_juice

(Whom should I contact to remove my email from the above post?)

Done

**orange_juice** · 30 Mar 2010, 11:03 PM

Originally Posted by DrByte

By "the result is the same", are you saying you still received a text-only message? or an HTML-formatted message which was shortened?

Actually, I have tested the following html code in w3schools:

Code:

<html>
<body style="background-color:yellow; width:600px">
<p>Look: Colored Background!ewfefert ert ert ert ert ert ert ert ert ert  wef wef wef we ert ert ert ert ert ert f wef </p>
<p>φδσ σδφ σδφ σδφ ξνσεδφλ κξχνφωλ κςελπο νκφδχσωλκ νεσςφοπ ιχδφψγλκ νσςεφπο κνχφωλ κνςεσφ πλκμνδφγλ κνσδγλφ κνδφγλξκν </p>
</body>
</html>

In the w3schools editor the result is the following:
-----------------------------------------------------
Look: Colored Background!ewfefert ert ert ert ert ert ert ert ert ert
wef wef wef we ert ert ert ert ert ert f wef

φδσ σδφ σδφ σδφ ξνσεδφλ κξχνφωλ κςελπο νκφδχσωλκ νεσςφοπ
ιχδφψγλκ νσςεφπο κνχφωλ κνςεσφ πλκμνδφγλ κνσδγλφ κνδφγλξκν
-----------------------------------------------------

In the received email I get:
----------------------------------------------------
Look: Colored Background!ewfefert ert ert ert ert ert ert ert ert ert wef
wef wef we ert ert ert ert ert ert f wef

φδσ σδφ σδφ σδφ ξνσεδφλ κξχνφωλ κςελπο
νκφδχσωλκ νεσςφοπ ιχδφψγλκ νσςεφπο
κνχφωλ κνςεσφ πλκμνδφγλ κνσδγλφ
κνδφγλξκν
----------------------------------------------------

Originally Posted by DrByte

Done

Thank you!

Kind regards,
orange_juice

**orange_juice** · 30 Mar 2010, 11:29 PM

Originally Posted by orange_juice

In the w3schools editor the result is the following:
-----------------------------------------------------
Look: Colored Background!ewfefert ert ert ert ert ert ert ert ert ert
wef wef wef we ert ert ert ert ert ert f wef

φδσ σδφ σδφ σδφ ξνσεδφλ κξχνφωλ κςελπο νκφδχσωλκ νεσςφοπ
ιχδφψγλκ νσςεφπο κνχφωλ κνςεσφ πλκμνδφγλ κνσδγλφ κνδφγλξκν
-----------------------------------------------------

In the received email I get:
----------------------------------------------------
Look: Colored Background!ewfefert ert ert ert ert ert ert ert ert ert wef
wef wef we ert ert ert ert ert ert f wef

φδσ σδφ σδφ σδφ ξνσεδφλ κξχνφωλ κςελπο
νκφδχσωλκ νεσςφοπ ιχδφψγλκ νσςεφπο
κνχφωλ κνςεσφ πλκμνδφγλ κνσδγλφ
κνδφγλξκν
----------------------------------------------------

And this probably means that the whole html issue is neglected because there is no yellow colour in the email, nor the width is respected even for the english text.

(Sorry for posting again but 7 minutes have elapsed and I really needed a shower!)

Kind regards,
orange_juice

**DrByte** · 30 Mar 2010, 11:33 PM

You can't use <html> and <body> tags inside your email content, because those tags are already supplied by the template.

**orange_juice** · 30 Mar 2010, 11:59 PM

Originally Posted by DrByte

You can't use <html> and <body> tags inside your email content, because those tags are already supplied by the template.

I tried the following codes, but still no result:

Code:

<div style="background-color:yellow; width:600px">
<p>Look: Colored Background!ewfefert ert ert ert ert ert ert ert ert ert  wef wef wef we ert ert ert ert ert ert f wef </p>
<p>φδσ σδφ σδφ σδφ ξνσεδφλ κξχνφωλ κςελπο νκφδχσωλκ νεσςφοπ ιχδφψγλκ νσςεφπο κνχφωλ κνςεσφ πλκμνδφγλ κνσδγλφ κνδφγλξκν </p>
</div>

Code:

<p style="background-color:yellow; width:600px" >Look: Colored Background!ewfefert ert ert ert ert ert ert ert ert ert  wef wef wef we ert ert ert ert ert ert f wef </p>
<p style="background-color:yellow; width:600px">φδσ σδφ σδφ σδφ ξνσεδφλ κξχνφωλ κςελπο νκφδχσωλκ νεσςφοπ ιχδφψγλκ νσςεφπο κνχφωλ κνςεσφ πλκμνδφγλ κνσδγλφ κνδφγλξκν </p>

No yellow color and no 600px width. The same result as above. (although at the preview everything seems OK)

Seems like each language is preformatted.

Kind regards,
orange_juice

PS
This is my email options configuration

E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors true
Emails must send from known domain? Yes
Email Admin Format? HTML

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