Email width differs if language changes

[orange_juice]

Hallo,

I am currently using 2 languages in my shop, English and Greek and I am using text emails.

During the creation of new account, if this is performed in English, everything works fine.

If it is performed in Greek, the relevant Greek email is sent, however, the width of the email is narrower.

I have created the folder email/gr copying all the files from email directory but surely this is not the issue ...

Why is that happening? Is there somewhere an entry which calls other email template than email_template_welcome.html when the Greek language is used? How can I follow what causes this format?

Kind regards,
orange_juice

[DrByte]

In Zen Cart v1.3.x, the /email/ folders are not used for generating text-only emails. They are only used for HTML-Formatted emails.

Thus, any and all email content for your text-only messages is contained entirely inside your language files.

[orange_juice]

Thank you very much for your answer.

When I go to Admin -> Customers -> Email and write in english, the email received appears with normal width.

If I write in Greek, the email received appears with half the width.

Here is an example:

-----------------------------------------------------------------------
σδφποξσδ φποσκδφ ποσκδφ ποςερ ποσδφ
ποσξεδφ ποσκδφ [0ι;ς [οσδφπ οαξκσδ
ολξσδφοπ ιξσδω ιηζδχψι υγβσαδφ ιθηβδωψ
κβξασδφ κθξζσδφ κθξνσαδφιθ ξκνσδφθκξ
νσδφ
This email address was given to us by you or by one of our customers. If you
feel that you have received this email in error, please send an email to
***********removed******
This e-mail is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected.
---------------------------------------------------------------------------------------

I assume that this raw text email has nothing to do with the language settings, but I am completely unaware of the parameters that define it. Is there a text-email css file?

My shop successfully uses UTF8 characters.

This happens either with Configuration -> Email Options -> E-mail transport method= PHP or SMTPAUTH

Where do you think I should start looking?

Kind regards,
orange_juice

[DrByte]

I'm not aware of anything within Zen Cart that will intentionally limit the width of emails composed in a certain language.
It definitely has nothing to do with the Email Transport Method.

However, perhaps if you're using lots of multi-byte characters maybe it's treating each multibyte character as multiple characters and using that to limit the length.

If you change to using HTML-formatted emails for everyone, do the messages come through as desired?

[orange_juice]

I have enabled Use MIME HTML When Sending Emails from Configuration -> Email options, I sent both language emails using the rich text area but the result is the same.

(Whom should I contact to remove my email from the above post?)

Kind regards,
orange_juice

[DrByte]

I have enabled Use MIME HTML When Sending Emails from Configuration -> Email options, I sent both language emails using the rich text area but the result is the same.

By "the result is the same", are you saying you still received a text-only message? or an HTML-formatted message which was shortened?

(Whom should I contact to remove my email from the above post?)

Done

[orange_juice]

If you change to using HTML-formatted emails for everyone, do the messages come through as desired?

Yes they come!

(I was sending html emails to customers that prefered text-only, sorry!!!)

Does this indicate something for the text-only emails?

Kind regards,
orange_juice

[DrByte]

I'm sure it's the multi-byte character thing causing the mailserver process to limit things earlier than you would like for text-only emails.

As long as the emails are arriving, I wouldn't be too bothered about it.