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  1. #1
    Join Date
    Jan 2009
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    Default errors after trying to backup

    i cant seem to get into the admin page or view any part of the shop directory after i tried to do a backup. you can see the error using the link below.

    http://modwerx.com/shop/

    i always look at the tutorial in the support section but i forgot to click on the ZC database this time. i only tried to export and the only other thing that was done was that the /shop folder on the server was downloaded for backup. the best backup i have is from nov. of '09. anyone know if i may be able to fix this?

    this is the error from the admin login:

    0 DB_ERROR_NOT_CONNECTED
    in:
    [select * from zen_project_version WHERE project_version_key = 'Zen-Cart Database' ]
    If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.

  2. #2
    Join Date
    Jan 2007
    Location
    Australia
    Posts
    6,167
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    7

    Default Re: errors after trying to backup

    Quote Originally Posted by modwerx View Post
    i cant seem to get into the admin page or view any part of the shop directory after i tried to do a backup. you can see the error using the link below.

    http://modwerx.com/shop/
    Shop seems to be working now???

    Cheers
    Rod

  3. #3
    Join Date
    Jan 2009
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    Default Re: errors after trying to backup

    Quote Originally Posted by RodG View Post
    Shop seems to be working now???

    Cheers
    Rod
    i called bluehost support last night and the lady found out a file permission somehow got changed so you can view the site now but the admin page error is still showing up.

  4. #4
    Join Date
    Jan 2007
    Location
    Australia
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    6,167
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    Default Re: errors after trying to backup

    Quote Originally Posted by modwerx View Post
    i called bluehost support last night and the lady found out a file permission somehow got changed so you can view the site now but the admin page error is still showing up.
    On this basis you'll need to call them again to check the file permissions in the admin section.

    There's no point in looking for the cause elsewhere until the rest of the file permissions have be thoroughly checked and verified.

    Cheers
    Rod

  5. #5
    Join Date
    Jan 2009
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    Default Re: errors after trying to backup

    the second guy at bluehost restored the site from a backup from 4/2/10 but since i still didnt have a backup i tried to backup the site again last night and the same thing has happened again. this time i followed the tutorial to the letter so i have no idea what the heck is going on.

  6. #6
    Join Date
    Jan 2007
    Location
    Australia
    Posts
    6,167
    Plugin Contributions
    7

    Default Re: errors after trying to backup

    Quote Originally Posted by modwerx View Post
    the second guy at bluehost restored the site from a backup from 4/2/10 but since i still didnt have a backup i tried to backup the site again last night and the same thing has happened again. this time i followed the tutorial to the letter so i have no idea what the heck is going on.
    Exactly which tutorial was it that you followed? (It may give a clue in regards to what may have gone wrong with your attempts)

    Cheers
    Rod

 

 

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