Customer comments not coming through in email

[WhitePhantom]

Hi,

Happy new year to everyone - I'm slowly easing my way back into working mode but it's not easy!

A new store that I have set up is all working fine, except that that customer comments are not coming through in the emails. They are showing up in Customers -> Orders in admin, but the emails to both the customer and store owner show no reference to any comments.

I have checked the orders.php file in includes/classes and it shows the following:

<code>
//comments area
if ($this->info['comments']) {
$email_order .= zen_db_output($this->info['comments']) . "\n\n";
$html_msg['ORDER_COMMENTS'] = nl2br(zen_db_output($this->info['comments']));
} else {
$html_msg['ORDER_COMMENTS'] = '';
}
</code>

What should I look for to see why this is not appearing in the emails?


Many thanks,

J.

[DrByte]

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[WhitePhantom]

Apologies. Answers below:

Zen Cart version 1.3.9f (upgraded previously from 1.3.8)

Only addon installed is SagePay - this is the only method of payment.

Server OS: Linux 2.6.18-028stab068.9

HTTP Server: Apache/2.2.11

PHP Version: 5.2.17 (Zend: 2.2.0)

I have looked in the source code to verify that the field in question is called 'comments', as the order.php file refers to 'comments'.

The order is then passed to the SagePay module, and the order confirmation email comes from sagepay - I have also emailed them to ask for assistance, but haven't heard anything back yet.

I don't know how to check if that field is being passed to the SagePay module, and because that is the only method of payment so I can't check a different payment method for comparison.

Thanks for any light that anyone can shed on this.

J.

[DrByte]

The customer's order-comments will appear on the emails sent from Zen Cart, such as the order-confirmation email.
I don't have any details on the code in the SagePay module to know whether it even accepts comments to be submitted.
The important email is the one from Zen Cart, since it is the complete set of order details.

[WhitePhantom]

Hi,

Thanks for your reply.

There were no order emails being sent from Zen Cart, and after checking in Configuration -> Email Options, I noticed that the Email Transport Method was set to 'sendmail' - I had changed this previously in an attempt to figure out a previous error.

I changed it back to PHP and an order came through a few minutes later.

Many thanks for your help, and I'm sure I'll be back soon with more questions!

J.