send order update to customer?

[fredsjo]

Hi
How can I make Zen-Cart always send my customers notifications when their order update gets updated?

I got a program which downloads the orders from Zen-Cart, and when it does so it also automaticaly updates the order status to processing. I want my customers to get notified on this, but as things are today, they dont.

Fredrik
Norway

[DrByte]

I got a program which downloads the orders from Zen-Cart, and when it does so it also automaticaly updates the order status to processing.

You'll have to update your "program which downloads" so that it also sends emails when "it also automaticaly updates" your orders. That's going to require custom coding on your part.

[CoolCarPartsOnline]

You can manually update the order in admin. The customer would automatically be emailed unless you don't want them to.

[fredsjo]

Ehm.. Shouldnt it be possible to code the Zen-cart so that it always sends out emails whenever the order status is updated?

[DrByte]

If you're injecting database updates from an external tool, then you need to code that external tool to send the emails.

How do you expect Zen Cart to know what you've changed from outside Zen Cart?
I suppose you could write some sort of data-monitoring tool to sniff for the changes you're secretly making from outside, and take action based on those. But that's bandaging the issue.

[fredsjo]

I just tought that maybe when Zen-cart noticed that the status had been updated, that it could send the email too..? But OK. :)

Problem 2:
The program is supposed to mark the order as "shipped" when i close the program, but it doesnt. It only marks the order as "processing" again. So it gets "processed" twice.. I have done the correct thing in the program, setting 2 = processing and 3 = shipped..

Is this a problem you've heard about before?

[DrByte]

I've no idea how your "program" is doing its updates, but there are several steps required to properly update an order's status. They are detailed in the existing code used by the Zen Cart admin when you use it to do your updates normally.