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  1. #1
    Join Date
    Apr 2010
    Posts
    6
    Plugin Contributions
    0

    Default LinkPoint "7 - couldn't connect to host"

    Hello, I am having problems getting "Linkpoint/YourPay API" working correctly. Right now I have it installed and configured on Zen Cart version 1.3.8a. When using the testing mode for the api and trying to check out, I get the message: "We apologize for the inconvenience, but we are presently unable to contact the Credit Card company for authorization. Please contact the Store Owner for payment alternatives.". My email error log file gives me this error:

    Code:
    Result: proved>FAILURECould not connect.
    
    Communication Result: 7 - couldn't connect to host
    CURL info: Array
    (
        [url] => https://secure.linkpt.net:1129/LSGSXML
        [content_type] => 
        [http_code] => 0
        [header_size] => 0
        [request_size] => 0
        [filetime] => -1
        [ssl_verify_result] => 0
        [redirect_count] => 0
        [total_time] => 0
        [namelookup_time] => 0.514247
        [connect_time] => 0
        [pretransfer_time] => 0
        [size_upload] => 0
        [size_download] => 0
        [speed_download] => 0
        [speed_upload] => 0
        [download_content_length] => -1
        [upload_content_length] => -1
        [starttransfer_time] => 0
        [redirect_time] => 0
    )
    I use Green Geeks for hosting, and according to their support, they have opened for 1129 for me. I have the correct .pem file, I downloaded it directly from my First Data account, removed the default pem file in "includes/modules/patment/linkpoint_api" and uploaded the new .pem file. Does anyone have any suggestions?? This is driving me nuts! Thanks.

  2. #2
    Join Date
    Apr 2010
    Posts
    6
    Plugin Contributions
    0

    Default Re: LinkPoint "7 - couldn't connect to host"

    I ended up fixing it. I have tried re-installing the module a few times, but what fixed it was re-downloadeding my .pem file and after I re-installed the payment api with the re-downloaded file, it worked. So I guess it was just a corrupted .pem file.

  3. #3
    Join Date
    Jun 2003
    Posts
    33,720
    Plugin Contributions
    0

    Default Re: LinkPoint "7 - couldn't connect to host"

    Thank you for the follow up.
    Please do not PM for support issues: a private solution doesn't benefit the community.

    Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

 

 

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