Paypal orders not showing up?

[bfwdesigns]

I am using the current version of zen 1.3.5 and when someone purchasing something off my site and chooses "cash on delivery", the order will show up as a "new order" and I will receive an email, but when the customer chooses the only payment method" paypal" it will take them to the paypal page for payment and redirect them back to the checkout success page ( but it wont give them an order number), but I dont get an order confirmation or see it under new orders or even under "customers, paypal ipn".

I have changed the settings in paypal to reflect my domain:
http://mydomain.com/ipn_main_handler.php

in Website Payments Preferences set your Automatic Return URL to:
http://mydomain.com/index.php?main_p...eckout_process

but I still dont get any notifications. I have installed the paypal ipn module in zen and using the same email, but I dont know what can be wrong.... please help!

do I need to do anything else to make this work? I have read the wiki docs on this and everything looks ok....

I would figure if someone is purchasing something and it takes them to the paypal page and back to my site, shouldnt it be working properly then?

What am I missing? Thanks in advance!

[DrByte]

I would figure if someone is purchasing something and it takes them to the paypal page and back to my site, shouldnt it be working properly then?

What am I missing?

That would be great in a perfect world if all webhosts were configured identical and PayPal always worked flawlessly.

As it stands, if there is any sort of communication blockage between the two, then the release-instruction from PayPal won't trigger your server to complete the insertion of the order into your list of received orders.

More details on how that works and how to troubleshoot are here:
http://www.zen-cart.com/wiki/index.php/PayPal

[bfwdesigns]

i checked the this step:

Try accessing http://yoursite.com/ipn_main_handler.php with your browser. If you see PHP errors, those will need to be resolved. If you get a white screen, then the first phase of PayPal™ contacting your site isn't encountering errors. This doesn't mean there aren't any, it just means the initial most obvious steps are working.

and i get the white page...
does the paypal account have to be verified??

how do i check my logs? I went here and did not see anything in the folder besides the .index.html file which nothing comes up when i try to view it...

[DrByte]

does the paypal account have to be verified??

it helps if it is. Sometimes that's the only remaining key.

how do i check my logs? I went here and did not see anything in the folder besides the .index.html file which nothing comes up when i try to view it...

There are 2 kinds of logs:
1. server errorlogs, accessible in your server's control-panel. These tell you errors that are occurring when PHP pages are processing.
2. paypal handshaking logs. You can turn on PayPal debug logging by activating the setting in the PayPal module in Admin->Modules->Payment. You'll need to check to be sure that your /includes/modules/payment/paypal/logs folder is marked read/write (chmod 777). Then use your FTP program to access/view those logs to see what the cause of errors may be.

[heninabox]

I'm having exactly the same problem and with the same version of ZC. Have tried checking my error logs but nothing obvious showed up. will do so again tonight. My problem is clearly at the stage of PP communicating back to ZC after taking the payment. no order shows and no confirmation follows.

have even changed the cmod permissions on the main_ipn_handler to 755 as recommened in another post.

I have checked with my host re the two recommended ports described in the ZC wiki and this is what they said:

Ports 80 and 443 are not open for outbound connections from the server for security reasons. The suggested IP addresses from Paypal have been added to our firewall configuration.

Am i likely to be able to use Paypal with ZC at all in light of that? Can i point Paypal to another file instead or some other kind of workaround? We're only a startup so Paypal is about all we can afford at this stage.

Cheers

Sam

[DrByte]

If they've added the PayPal IP addresses to the firewall, then that may or may not indicate overriding their normal restrictions against outbound traffic. If it is blocked, then PayPal may reach you via inbound communications, but the outbound acknowledgement and authentication to collect official details ... won't be able to happen.

[heninabox]

If they've added the PayPal IP addresses to the firewall, then that may or may not indicate overriding their normal restrictions against outbound traffic. If it is blocked, then PayPal may reach you via inbound communications, but the outbound acknowledgement and authentication to collect official details ... won't be able to happen.

damn. i was hoping you wouldn't say that! even the paypal module debugging thing isn't recording anything. i had this batch of errors come back via email (the only batch to come back from several test transactions, and it was from 2 days ago!). I've copied and pasted them from separate emails. Any ideas?


IPN FATAL ERROR::Transaction did not validate

IPN WARNING::Transaction was not marked as VERIFIED. IPN Info = HTTP/1.1 200 OK
,Date: Sun, 08 Oct 2006 11:34:48 GMT
,Server: Apache/1.3.33 (Unix) mod_gzip/1.3.26.1a mod_ssl/2.8.22 OpenSSL/0.9.7e
,Set-Cookie: cookie_check=yes; expires=Wed, 05-Oct-2016 11:34:49 GMT; path=/; domain=.paypal.com
,Set-Cookie: Apache=203.209.195.202.20861160307288998; path=/; expires=Tue, 30-Sep-36 11:34:48 GMT
,Connection: close
,Transfer-Encoding: chunked
,Content-Type: text/html; charset=UTF-8
,
,7
,INVALID
,0
,

IPN INFO - POST VARS
cmd=_notify-validate

IPN INFO - CURL INFO
HTTP/1.1 200 OK
,Date: Sun, 08 Oct 2006 11:34:48 GMT
,Server: Apache/1.3.33 (Unix) mod_gzip/1.3.26.1a mod_ssl/2.8.22 OpenSSL/0.9.7e
,Set-Cookie: cookie_check=yes; expires=Wed, 05-Oct-2016 11:34:49 GMT; path=/; domain=.paypal.com
,Set-Cookie: Apache=203.209.195.202.20861160307288998; path=/; expires=Tue, 30-Sep-36 11:34:48 GMT
,Connection: close
,Transfer-Encoding: chunked
,Content-Type: text/html; charset=UTF-8
,
,7
,INVALID
,0
,

IPN NOTICE::Got past language loads

IPN FATAL ERROR::No saved session data available

IPN FATAL ERROR::Could not find stored session in DB, cannot re-create session

IPN FATAL ERROR::No POST data available

[heninabox]

Oh and I should add I've also tried the 1 cent refund thing and deleting the meta..php from mytemplate directory and neither of those worked.

[DrByte]

Those IPN errors indicate that the order information it was trying to validate doesn't exist in your shop. So, either communications is failing somewhere, or those notices may be related to non-purchase activity on your PayPal account.

[heninabox]

As Dr Byte kindly pointed out - my test site was password protected and this stops Paypal from communicating with the site and posting the order information back.

We're up and running now...

The Zen Cart team ROCK!!! Donation coming after we actually sell some stuff...